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John Galvez Location
New York, NY, US
John Galvez Work
2025 -now Program Director @
2020 -now Program Director @
2018 -2020 Program Director @
2016 -2018 Program Director, Contact Center Operations @
2013 -2016 Assistant Vice President, Member Services @
2011 -2013 Director, Call Center Operations @
2010 -2011 Performance Manager @
2008 -2010 Senior Call Center Manager @
2007 -2008 Quality Assurance Manager @
2005 -2007 Call Center Manager @
2004 -2005 Call Center Supervisor @
John Galvez Education
John Jay College (CUNY)
Master of Public Administration (MPA) (Master of Public Administration (MPA))
Queens College
(Bachelor of Arts (B.A.), Psychology)
John Galvez Skills
Customer Service
Call Center
Outlook
PowerPoint
Microsoft Excel
Microsoft Word
Spanish
English
Management
Human Resources
Quality Control
Troubleshooting
Executive Management
Policy Analysis
Statistics
Call Centers
Government
Microsoft Office
Leadership
Quality Assurance
C++
Services
John Galvez Summary
John Galvez, based in New York, NY, US, is currently a Program Director at Accenture Federal Services. John Galvez brings experience from previous roles at Cognosante, MAXIMUS, General Dynamics Information Technology and Fidelis Care. John Galvez holds a Master of Public Administration (MPA) in Master of Public Administration (MPA) @ John Jay College (CUNY). With a robust skill set that includes Customer Service, Call Center, Outlook, PowerPoint, Microsoft Excel and more. John Galvez has 3 emails and 2 mobile phone numbers on RocketReach.
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