John Clough Email & Phone Number

Head of Global Critical Incident Management @ SAP Concur

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John Clough Location

Spokane, WA, US

John Clough Work

2021 -now Head of Global Critical Incident Management @
2017 -2021 Senior Manager, P1 Incident and Problem Management @
2015 -2017 Senior Manager, Worldwide Operations Programs @
2015 -2015 VP, Customer Operations - AMC @ BYNDL
2013 -2014 VP, Customer Operations - BYNDL LLC @ BYNDL
2010 -2013 Sr. Manager, Customer Support - Americas - Expedia Affiliate Network @
2007 -2009 VP, Global Services and Support @
2005 -2007 Director of Member Care @
2004 -2005 Director of Client Services @
2003 -2003 Director Of Customer Service @
2001 -2003 Technical Product Manager and Project Manager and Application Support Manager @
2001 -2003 Part 135 Line Captain Pilot @
2000 -2001 Chief Flight Instructor @
1999 -2000 Flight Instructor Pilot @
1999 -1999 Terminal Manager – Lake Union Terminal @
1998 -1999 Flight Operations Specialist – Lake Union Terminal @

John Clough Education

Embry-Riddle Aeronautical University
B.S. (Aviation Administration)

John Clough Skills

SQL Server
Help Desk Support
Financial Performance
Planning
Printing
Call Center
Netgear
Sales
Customer Retention
Mobile Payments
Sales Operations
Adoption
Contact Centers
P&L Management
Cross Functional Team Leadership
Product Management
Customer Support
Travel
Management
Design
Outsourcing
CIM
Chat
CRM
Integration
Strategic Account
Leadership
Strategic Partnerships
Public Speaking
Salesforce.com
B2B
Channel Partners
Networking
Service Operations
Escalation
Customer Satisfaction
Self Service
Membership
Desktop Support
Team Management
Software Solutions
SEO
Strategy
Inventory
Operations Management
Strategic Leadership
New Business Development
Readiness
Training
Contact Center Operations
Go To Market Strategy
Customer Service
Enterprise Software
Sla
Mission Critical
Product Development
Product Launch
Project Management
Process Engineering
Call Centers
Service Delivery
Analysis
P&L
Product Marketing
B2C
Social Media
White Label
Cross Functional Team
Content Management
24X7
Vendor Relations
Business Development
Single Engine Land
Negotiation
Quality Assurance
Customer Relationship Management
Cost Savings
Operations
Maintenance
Email
Terminal Emulation
Service Quality
Change Management
Technical Support
Project Planning
SQL
House
Online Travel
Analytics
Mobile Devices
Services
DMAIC
Customer Experience
Six Sigma
E Commerce
Deals
SEA
BPO
Sales Process
Executive Management
Start Ups
Team Performance
Vendor Management
Process Improvement
Product Training
Software
Performance Reviews
Charter
Proposition
IVR
Microsoft Word
Program Management
Professional Services
Agents
Business Process
Program Development
Commerce
Back Office
Budgets
SaaS
Business Strategy
Quality Improvement
Optimization
Software Development
Online Help
Calibration
Service Improvement
COPC
SMB
Customer Advocacy

John Clough Summary

John Clough, based in Spokane, WA, US, is currently a Head of Global Critical Incident Management at SAP Concur. John Clough brings experience from previous roles at SAP Concur, Amazon and BYNDL. John Clough holds a B.S. in Aviation Administration @ Embry-Riddle Aeronautical University. With a robust skill set that includes SQL Server, Help Desk Support, Financial Performance, Planning, Printing and more. John Clough has 2 emails and 2 mobile phone numbers on RocketReach.