John Clough Email & Phone Number
Head of Global Critical Incident Management @ SAP Concur
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John Clough Location
- Spokane, WA, US
John Clough Work
- Head of Global Critical Incident Management @ (August 2021 - Present)
- Senior Manager, P1 Incident and Problem Management @ (July 2017 - July 2021)
- Senior Manager, Worldwide Operations Programs @ (August 2015 - March 2017)
- VP, Customer Operations - AMC @ BYNDL (January 2015 - August 2015)
- VP, Customer Operations - BYNDL LLC @ BYNDL (July 2013 - December 2014)
- Sr. Manager, Customer Support - Americas - Expedia Affiliate Network @ (August 2010 - April 2013)
- VP, Global Services and Support @ (July 2007 - January 2009)
John Clough Education
- Embry-Riddle Aeronautical University
B.S. (Aviation Administration)
John Clough Skills
- Analysis
- Analytics
- B2B
- Budgets
- Business Development
- Business Strategy
- CRM
- Call Center
- Call Centers
- Communication
- Crisis Management
- Cross-functional Team Leadership
- Customer Experience
- Customer Operations
- Customer Retention
- Customer Satisfaction
- Customer Service
- E-commerce
- Emergency Management
- Enterprise Software
- Executive Management
- Go-to-market Strategy
- Incident Command
- Incident Management
- Leadership
- Major Incident Management
- Management
- Mobile Devices
- Mobile Payments
- Negotiation
- Networking
- New Business Development
- Operations Management
- Outsourcing
- P&L Management
- Problem Management
- Problem Solving
- Process Improvement
- Product Development
- Product Management
- Professional Services
- Program Management
- Project Planning
- Quality Assurance
- SEO
- SaaS
- Sales
- Sales Operations
- Salesforce.com
- Service Delivery
- Six Sigma
- Software Development
- Start-ups
- Strategic Partnerships
- Strategy
- Team Management
- Training
- Vendor Management
- Vendor Relations
- SQL Server
- Help Desk Support
- Financial Performance
- Planning
- Printing
- Netgear
- Adoption
- Contact Centers
- Cross Functional Team Leadership
- Customer Support
- Travel
- Design
- CIM
- Chat
- Integration
- Strategic Account
- Public Speaking
- Channel Partners
- Service Operations
- Escalation
- Self Service
- Membership
- Desktop Support
- Software Solutions
- Inventory
- Strategic Leadership
- Readiness
- Contact Center Operations
- Go To Market Strategy
- Sla
- Mission Critical
- Product Launch
- Project Management
- Process Engineering
- P&L
- Product Marketing
- B2C
- Social Media
- White Label
- Cross Functional Team
- Content Management
- 24X7
- Single Engine Land
- Customer Relationship Management
- Cost Savings
- Operations
- Maintenance
- Terminal Emulation
- Service Quality
- Change Management
- Technical Support
- SQL
- House
- Online Travel
- Services
- DMAIC
- E Commerce
- Deals
- SEA
- BPO
- Sales Process
- Start Ups
- Team Performance
- Product Training
- Software
- Performance Reviews
- Charter
- Proposition
- IVR
- Microsoft Word
- Agents
- Business Process
- Program Development
- Commerce
- Back Office
- Quality Improvement
- Optimization
- Online Help
- Calibration
- Service Improvement
- COPC
- SMB
- Customer Advocacy
John Clough Summary
- John Clough, based in Spokane, WA, US, is currently a Head of Global Critical Incident Management at SAP Concur. John Clough brings experience from previous roles at SAP Concur, Amazon and BYNDL. John Clough holds a B.S. in Aviation Administration @ Embry-Riddle Aeronautical University. With a robust skill set that includes Analysis, Analytics, B2B, Budgets, Business Development and more. John Clough has 2 emails and 2 mobile phone numbers on RocketReach.
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