John Clelland Email & Phone Number
Information Technology Service Delivery Manager @ CyberCX
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John Clelland Location
- Sunshine Coast, QLD, AU
John Clelland Work
- Information Technology Service Delivery Manager @ (March 2026 - Present)
- Principal, Customer Experience @ (February 2025 - July 2025)
- Head of Service Delivery @ (September 2018 - December 2024)
- Regional Director @ (July 2013 - September 2018)
- Service Director @ (December 2011 - July 2013)
- Operations Manager @ (June 2010 - December 2011)
- Non Executive Board Director @ (September 2015 - February 2020)
- Service Operations Manager @ (January 2009 - June 2010)
- Operations Support System Manager @ (July 2006 - September 2008)
- Insurance Claims Team Leader @ Royal Bank of Scotland Insurance (January 2005 - July 2006)
John Clelland Skills
- Business Relationship Management
- Client Relations
- IT Business Management
- Commercial Negotiation
- SIAM
- Business Strategy
- Continuous Improvement
- Leadership
- IT Strategy
- ITIL Expert
- Service Delivery
- Strategic Planning
- IT Service Management
- IT Management
- Operations Management
- ITIL Certified
- Service Desk
- IT Operations
- Change Management
- Incident Management
- Business Process Improvement
- Commercials
- Communication
- Corporate Governance
- Customer Experience Management
- Customer Satisfaction
- Employee Engagement
- Government Experience
- IT Governance
- IT Outsourcing
- IT Service Delivery
- ITIL Implementation
- ITIL Process
- ITIL Process Implementation
- ITIL Service Strategy
- Information Technology
- Managed Services
- Management
- Negotiation
- Organizational Leadership
- Outsourcing
- Performance Management
- Process Improvement
- Service Center Operations
- Service Delivery Management
- Service Desk Management
- Service Improvement
- Service Level Management
- Service Management
- Stakeholder Engagement
- Stakeholder Management
- Team Leadership
- Account Management
- ITIL v3 Foundations Certified
- Marketing
- ITIL
- Customer Service
- Team Management
- Sales Management
- Sla
John Clelland Summary
- John Clelland, based in Sunshine Coast, QLD, AU, is currently a Information Technology Service Delivery Manager at CyberCX. John Clelland brings experience from previous roles at Kinetic IT. With a robust skill set that includes Business Relationship Management, Client Relations, IT Business Management, Commercial Negotiation, SIAM and more. John Clelland has 2 emails and 2 mobile phone numbers on RocketReach.
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