John Caasi Email
Operations Manager @ Exacot
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John Caasi Location
- Angeles, PH
John Caasi Work
- Operations Manager @ (June 2023 - Present)
- Service Delivery Team Lead @ (January 2021 - June 2023)
- Technical Support Specialist @ (May 2017 - December 2020)
- Technical Support Specialist @ (August 2015 - May 2017)
- Customer Service Representative @ (September 2013 - May 2015)
John Caasi Education
- New Era University
Bachelor's degree (Industrial Engineering)
1998-2004
John Caasi Skills
- Performance Reviews
- Contact Centers
- Problem Solving
- Team Building
- Troubleshooting
- Customer Service Representatives
- Customer Relationship Management (CRM)
- Analytical Skills
- Team Management
- Management
- Microsoft Office
- Cross-functional Team Leadership
- Leadership
- Account Management
- Communication
- Training
- Customer Support
- Customer Service
- Team Performance
- Customer Satisfaction
- Business Analysis
- Service Standards
- Business Process Improvement
- Project Management
- Adaptive Leadership
- Positive Work Environment
- Service Levels
- Team Motivation
- Business Process Outsourcing (BPO)
- Voice of the Customer
- Customer Experience Management
- Service-Level Agreements (SLA)
- Zendesk
- Team Leadership
- Key Performance Indicators
- Chat
- Performance Motivation
- Defining Requirements
- Customer Satisfaction (CSAT)
- Service Quality
- Operations Management
- Customer Experience
- Coaching
John Caasi Summary
- John Caasi, based in Angeles, PH, is currently a Operations Manager at Exacot. John Caasi brings experience from previous roles at Exacot, Arvato and Startek Philippines. John Caasi holds a 1998 - 2004 Bachelor's degree in Industrial Engineering @ New Era University. With a robust skill set that includes Performance Reviews, Contact Centers, Problem Solving, Team Building, Troubleshooting and more. John Caasi has 1 emails on RocketReach.
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