2000 -
2008 Incident Support Analyst and Team Leader @
1998 -
1999 Assistant Network Administrator @
1997 -
1998 Service Desk Analyst @
John Brownlie Education
Wakefield College 1992
-
1994
Outwood Grange School 1987
-
1992
John Brownlie Skills
ITIL
ISO 20000
ITIL Certified
ITIL Process Implementation
Service Lifecycle Management
Service Delivery
Service Desk Management
Incident Management
Major Incident Management
Problem Management
Change Management
Service Measurement
SC Security Cleared
Technical Support
Microsoft Certified Professional
Microsoft Certified Technology
Recruiting
IT Service Management
Infrastructure
Service Management
BCS Specialist Certified
Team Management
Service Design
Troubleshooting
Leadership
PowerPoint
Microsoft Excel
ILM
Service Improvement
Siam
Sales
Microsoft Office
Supplier Management
Business Analysis
John Brownlie Summary
John Brownlie, based in Leeds, GB, is currently a Group Head of Service Delivery at ITI Group. John Brownlie brings experience from previous roles at ITI Group, The Data Shed, Security Industry Authority and CDS UK. John Brownlie holds a 1992 - 1994 Wakefield College. With a robust skill set that includes ITIL, ISO 20000, ITIL Certified, ITIL Process Implementation, Service Lifecycle Management and more. John Brownlie has 2 emails and 1 mobile phone numbers on RocketReach.
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