John Berntsen Email & Phone Number

Customer Service Manager @ ProGrade Digital, Inc.

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John Berntsen Location

Lincoln, CA, US

John Berntsen Work

Customer Service Manager @ (August 2020 - Present)
Technical Customer Service Manager @ (May 2017 - June 2020)
Service Manager @ Evolution Motorcycles (August 2016 - May 2017)
Customer Service Manager at Ducati North America - Ducati Certified Technician - Level 1 and 2 @ (August 2009 - February 2015)
Project, Operations and Account Management @ (February 2002 - November 2008)
Operations Manager @ Covad Communications (January 1999 - January 2002)

John Berntsen Education

University of Phoenix
(Business Management)
1999-2002

John Berntsen Skills

Product Management
Process Improvement
Management
Quality Assurance
Training
Project Management
Account Management
Call Center
Analysis
Telecommunications
Sales
Negotiation
Software Documentation
Call Centers
CRM
Business Strategy
Start-ups
Leadership
Business Development
Strategic Planning
Product Marketing
Sales Management
Contract Negotiation
Customer Satisfaction
New Business Development
SaaS
Cross-functional Team Leadership
Team Building
Salesforce.com
Business Planning
Business Process
Customer Service
Mobile Devices
Customer Relationship Management (CRM)
Amazon Seller Central
Automotive Sales
Billing Process
Budget Management
Business Process Improvement
Business-to-Business (B2B)
Client Services
Competitive Pricing
Complaint Management
Contact Centers
Contract Planning
Contract Writing
Cross-functional Collaborations
Cross-functional Partnerships
Custom CMS Development
Customer Support
Cycling
Daily Operations Management
Data-driven Decision Making
Dealer Operations
Distributed Team Management
E-services
Email Clients
Establishing Processes
Executive Reporting
Field Service Management
Financial Project Management
Golf
Goods and Services Tax (GST)
Group Facilitation
High Performance Teams
IT Project & Program Management
Implementation Plans
Internal Customers
Inventory & Pricing Controls
Job Scheduling
Maintenance and Repair
Management Training Programs
Management of multi-disciplinary teams
Motorcycle Industry
Mountain Biking
NetSuite
Network Contracting
Online Inventory Management
Operational Efficiency
Operational Test & Evaluation
Operations Management
Operations Support
Operations Training
Owner-managed businesses
Planning & Scheduling
Product Innovation
Productivity Analysis
Project Accounting
Report Preparation
Salesforce.com Administration
Service Optimization
Software Requirements
Software Troubleshooting
Standard Operating Procedure (SOP)
Stored Procedures
Support Analysts
Support Management
Customer Relationship Management Crm
Cross Functional Team
Start Ups
Cross Functional Team Leadership
Customer Relationship Management

John Berntsen Summary

John Berntsen, based in Lincoln, CA, US, is currently a Customer Service Manager at Prograde Digital, Inc.. John Berntsen brings experience from previous roles at Mahindra Genze, Evolution Motorcycles, Ducati North America and Paymentone. John Berntsen holds a 1999 - 2002 University of Phoenix. With a robust skill set that includes Product Management, Process Improvement, Management, Quality Assurance, Training and more. John Berntsen has 2 emails and 1 mobile phone numbers on RocketReach.