Global Contact Center Forecaster @ (January 2003 - January 2010)
Telecommunications Analyst @ (January 1998 - January 2003)
Project Manager @ (January 1996 - January 1998)
National Voice Traffic Analyst @
John Berntsen Education
Stephen F. Austin State University
BS (Geology)
Texas State University
MBA (Finance and Statistics)
John Berntsen Skills
Analytics
Business Process Improvement
Call Center
Consensus Building
Customer Experience
Project Management
Vendor Management
Team Building
Call Centers
Cross-functional Team Leadership
Process Improvement
Customer Satisfaction
Analysis
PMO
Strategic Planning
Outsourcing
Program Management
Management
Business Analysis
CRM
Integration
Cloud Computing
Cross Functional Team Leadership
John Berntsen Summary
John Berntsen, based in Round Rock, TX, US, is currently a Resource Scheduling Expeditor at Pultegroup. John Berntsen brings experience from previous roles at Pultegroup, The Home Depot and Dell. John Berntsen holds a BS in Geology @ Stephen F. Austin State University. With a robust skill set that includes Analytics, Business Process Improvement, Call Center, Consensus Building, Customer Experience and more. John Berntsen has 1 emails and 1 mobile phone numbers on RocketReach.
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