John Bailey Email & Phone Number

Head of Customer Support and Experience @ Smartcat

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John Bailey Location

Texas, United States

John Bailey Work

Head of Customer Support and Experience @ (July 2025 - Present)
Director Global Managed Services @ (January 2011 - May 2021)
Head of CSS Cloud Growth Support @ (June 2021 - July 2024)
Technical Support Manager @ (June 2004 - January 2011)
Technical Account Manager @ (April 2003 - June 2004)
IT Manager @ UMAMSI (April 2001 - March 2003)
Curriculum Development Manager @ Masters Institute (March 2000 - March 2001)
Sr. Technical Instructor and Network Administrator @ County of Fresno (July 1999 - February 2000)
Technical Instructor @ (July 1998 - June 1999)

John Bailey Education

American InterContinental University
Bachelor (Business Administration)
American InterContinental University

John Bailey Skills

Virtualization
Servers
Enterprise Software
Storage
Technical Support
Troubleshooting
Hardware
Cloud Computing
Networking
Program Management
VMware
Software Documentation
Management
Leadership
Organizational Leadership
Strategic Leadership
Account Management
Operational Analysis
Customer Service & Technical Support
Business & Account Development
Continuous Process Improvements
Profit & Loss Responsibility
Quality & Productivity Improvements
Business & Delivery Modeling
Staff Supervision & Training
Resource Planning & Allocation
Contract & Agreement Negotiations
Budget, Cost & Internal Controls
Vendor & Outsourcing Liaison
Disaster Recovery
HW/SW Integration
Technical & Management Reporting
Results Oriented
Multi Project & Task
Problem Solver
Analytical
Communicator & Presenter
Interpersonal
Domestic & International
Negotiator
Vendor and Outsourcing Liaison
Domestic and International
STAR
Silver
Contract Requirements
Agreement
Budgets
Bailey
Site Management
Dell Computers
Steady State
Negotiation
Sla
Cell
Budget
Training
Internal Audit
SAN
Bank Secrecy Act
Margin Improvement
Bronze
Support Staff
Consulting
Contract Labor
Customer Service and Technical Support
Directs
Sales
Time Management
Delivery
IIS
Telecommunications
Staff Supervision and Training
Business Development
Eagle Scout
Revenue
Project
Quality and Productivity Improvements
Asset Allocation
Call Centers
Software Installation
Reviews
Temporary Placement
Return on Investment
Customer Service
Curriculum Design
Complexity
Collaborative
Customer Satisfaction
Constraints
Forecasting
Tactical Implementation
Contract and Agreement Negotiations
Six Sigma
Microsoft
Automobile
County
Key Performance Indicators
Savings
Parties
Rate
ITAR
Project Management
Software
Animation
Customer Experience
Operational Excellence
Business and Account Development
Contractual Agreements
Auto
Utilization
Public Speaking
Creative Strategy
Cost
Responsibility
Metrics
NSS
Schedules
American
Technical and Management Reporting
Proxy
Multiple Sites
Curriculum Development
Accounting
Operations
International
Students
New Process
Aging
Roadmap
Business Continuity
Scheduling
Business Process Improvement
Hiring
Enterprise Support
Documentation
CRM
Tier 2
R&d
EAR
Warranty
Windows NT
Cost and Internal Controls
Operational Activities
Multi Project and Task
TCP/IP
Real Estate
Business Services
Business Continuity Planning
Resource Planning and Allocation
Business and Delivery Modeling
Local Government
System Administration
Escalation
Arms
Outlines
Short
Advocate
Network Administration
Windows CE
Microsoft Office
Help Desk Support
Methodology
Solution
Stack
Performance Appraisal
Profit and Loss Responsibility
Microsoft Certified Professional
Reporting
Cost Savings
E Learning
Renewal
Company Operations
Project Bidding
Refresh
Multi Site
Microsoft Exchange
Business Administration
Technical Operations
Cco
Communicator and Presenter
Debate
Calls
Yahoo
Strategy
Operating Environment
Service Delivery
Spreadsheet Software
Personal Computers
Graphics or Drawing Software
Word Processing Software
Internet Browser
Presentation Software
Email Software
Data Entry Terminal
Peripheral Devices
Process Improvement
Sales Operations
Analysis
Salesforce.com

John Bailey Summary

John Bailey, based in Texas, United States, is currently a Head of Customer Support and Experience at Smartcat. John Bailey brings experience from previous roles at Dell and Atlassian. John Bailey holds a Bachelor in Business Administration @ American InterContinental University. With a robust skill set that includes Virtualization, Servers, Enterprise Software, Storage, Technical Support and more. John Bailey has 3 emails and 4 mobile phone numbers on RocketReach.