Joel Peña Email & Phone Number
Senior Account Manager @ HCL America, Inc.
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Joel Peña Location
- El Paso, TX, US
Joel Peña Work
- 2019 -now Senior Account Manager @
- 2016 -2019 Project Manager @
- 2014 -2016 Operations Manager @
- 2012 -2014 Call Center Site Manager @
- 2011 -2012 Account Manager @ ServiceSource
- 2010 -2011 Claims Representative @
- 2008 -2010 Assistant Vice President Operations Leader @
- 2006 -2008 Project Leader @
- 2001 -2006 Collections Manager @ Providian Financial / Washington Mutual
- 1998 -2001 General Manager @ Dollar Thrifty Automotive Group
- 1993 -1996 Operations Manager @
- 1991 -1993 General Manager @ Compuadd
Joel Peña Education
- The University of Texas at El Paso
BBA (Business Administration)
1984-1988 - Irvin High School, El Paso Tx
General
1981-1984
Joel Peña Skills
- Six Sigma
- Call Center
- Process Improvement
- Outsourcing
- Operations Management
- BPO
- Team Building
- Customer Satisfaction
- Forecasting
- Vendor Management
- Customer Service
- Account Management
- Business Process Improvement
- Change Management
- Team Leadership
- Performance Management
- Customer Experience
- Service Delivery
- Call Centers
- Program Management
- Business Analysis
- Team Management
- Management Consulting
- Management
- CRM
- Project Planning
- Analysis
- Leadership
- Time Management
- Business Process
- Cross-functional Team Leadership
- Strategy
- Business Development
- Training
- Risk Management
- Coaching
- Customer Relationship Management (CRM)
- Contact Centers
- Business Process Outsourcing (BPO)
- Customer Relationship Management Crm
- Operations
- Business Process Outsourcing Bpo
- Cross Functional Team Leadership
- Customer Relationship Management
- Business Process Outsourcing
Joel Peña Summary
- Joel Peña, based in El Paso, TX, US, is currently a Senior Account Manager at C3i Solutions. Joel Peña brings experience from previous roles at C3i Solutions, HGS - Hinduja Global Solutions, Housing Authority of the City of El Paso and ServiceSource. Joel Peña holds a 1984 - 1988 BBA in Business Administration @ The University of Texas at El Paso. With a robust skill set that includes Six Sigma, Call Center, Process Improvement, Outsourcing, Operations Management and more. Joel Peña has 2 emails and 1 mobile phone numbers on RocketReach.
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