Head of Customer Service (Mat cover) @ (August 2011 - April 2012)
Interim Head of Customer Relations @ (November 2012 - June 2013)
Senior Operations Manager @ (April 2012 - November 2012)
Change Manager @ (March 2010 - August 2011)
Operational Compliance Manager @ (March 2008 - March 2010)
Head of Ops Insurance @ (March 2007 - February 2008)
Claims Manager @ (April 2006 - March 2007)
Compliance Officer @ (July 2001 - April 2006)
Joel Hardy Education
Fortismere
Joel Hardy Skills
Customer Experience
Stakeholder Management
Call Center
Contact Centers
Call Centers
Project Management
Change Management
Relationship Management
Process Improvement
Leadership
Recruiting
Financial Services
Performance Management
Management
Team Management
Service Delivery
Business Process Improvement
Coaching
Insurance
Quality Assurance
Outsourcing
Project Delivery
CRM
Business Analysis
Business Transformation
Employee Engagement
Risk Management
Team Leadership
Customer Retention
Operations Management
Strategy
BPO
FSA
Performance Improvement
Culture Change
Governance
Complaint Management
PRINCE2
Resource Management
Training Delivery
Business Process Mapping
Project Portfolio Management
Microsoft Excel
Customer Service
Joel Hardy Summary
Joel Hardy, based in York, GB, is currently a Vice President - Client Partnerships at EXL. Joel Hardy brings experience from previous roles at NewDay and Barclays. Joel Hardy holds a Fortismere. With a robust skill set that includes Customer Experience, Stakeholder Management, Call Center, Contact Centers, Call Centers and more. Joel Hardy has 2 emails on RocketReach.
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