Joel Chan Email
Customer Experience AI Architect @ Vena Solutions
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Joel Chan Location
- Toronto, ON, CA
Joel Chan Work
- Customer Experience AI Architect @ (August 2026 - Present)
- Senior Technical Program Manager, AI and Automation @ (September 2025 - July 2026)
- Senior Program Manager @ (February 2025 - September 2025)
- Program Manager, Scaled Customer Success @ (February 2024 - April 2025)
- Managed Services Consultant @ (March 2023 - December 2024)
- Search Engine Evaluator @ (June 2019 - June 2023)
- Implementation Manager @ (July 2022 - March 2023)
- Vendor Management Specialist @ (January 2022 - July 2022)
- Sr. Digital Operations Coordinator @ (August 2021 - January 2022)
- Digital Operations Coordinator @ (September 2020 - August 2021)
- Operations Associate @ (August 2019 - September 2020)
- Sales Support Representative @ (August 2018 - October 2018)
- Shift Supervisor @ Hershey Centre (August 2017 - July 2018)
- Lounge Lead @ Hershey Centre (August 2016 - July 2017)
- Cashier @ Hershey Centre (August 2015 - July 2016)
- Warehouse Associate @ Visions Electronics (May 2017 - September 2017)
- Kitchen Help @ (April 2016 - August 2016)
Joel Chan Education
- University of Toronto Mississauga
Bachelor’s Degree (Sociology and Business Management)
2015-2018
Joel Chan Skills
- Account Management
- Agile Methodologies
- Analytical Skills
- Anthropic Claude
- Artificial Intelligence (AI)
- Attention to Detail
- ChatGPT
- Chatbot Development
- Communication
- Confluence
- Consulting
- Continuous Improvement
- Critical Thinking
- Cross-functional Collaborations
- Customer Success
- Data Analysis
- Data Annotation
- Data Entry
- Data Reporting
- Enablement
- Generative AI
- Google Apps Script
- Google Sheets
- HTML
- Highspot
- HubSpot
- JavaScript
- Jira
- Large Language Models (LLM)
- Leadership
- Looker (Software)
- Managed Services
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Notion Productivity Software
- Operations Management
- PowerPoint
- Problem Solving
- Process Improvement
- Process Optimization
- Professional Services
- Program Management
- Project Coordination
- Project Implementation
- Project Management
- Prompt Engineering
- Python (Programming Language)
- REST APIs
- Reporting & Analysis
- Salesforce
- Salesforce.com
- Scrum
- Senior Program Management
- Slack
- Software Implementation
- Software as a Service (SaaS)
- Tableau
- Teamwork
- Troubleshooting
- Vendor Management
- Zapier
- Zendesk
Joel Chan Summary
- Joel Chan, based in Toronto, ON, CA, is currently a Customer Experience AI Architect at Vena Solutions. Joel Chan brings experience from previous roles at ada. Joel Chan holds a 2015 - 2018 Bachelor’s Degree in Sociology and Business Management @ University of Toronto Mississauga. With a robust skill set that includes Account Management, Agile Methodologies, Analytical Skills, Anthropic Claude, Artificial Intelligence (AI) and more. Joel Chan has 2 emails on RocketReach.
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Top Vena Solutions Employees
Hunter Madeley
CEO
Toronto, ON, CA
Allison Munro
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Andrew Stanbridge
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Shaun Jansen
Senior Vice President of North America Sales
Mississauga, ON, CA
Ben Bramwell
VP, Sales Development
Toronto, ON, CA
Andre Proulx
Vice President of Revenue Operations
Toronto, ON, CA
Peter Gilfillan
Chief Sales Officer
Toronto, ON, CA
Sandesh Patil
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