Lead Customer Success Manager - North America @ (September 2023 - August 2024)
Customer Success Manager - North America @ (October 2022 - September 2023)
Strategic Account Manager @ (February 2022 - October 2022)
Account Manager @ (February 2021 - February 2022)
General Manager @ Gebhard's NYC (May 2018 - February 2021)
Front of House Manager @ Township (December 2016 - May 2018)
General Manager @ (June 2015 - December 2016)
General Manager @ Momo's Tallahassee (January 2013 - June 2015)
Joe Viola Education
Florida State University
Bachelor of Arts - BA (Communication and Media Studies)
2017
Joe Viola Skills
AI Product Strategy
AI Strategy
Agile Methodologies
Agile Project Management
Artificial Intelligence (AI)
Business Analysis
Business Development
Business Operations
Commercial Deal Structuring
Consultative Selling
Continuous Process Improvement
Contract Management
Contract Negotiation
Conversational AI
Cross-functional Team Leadership
Customer Experience
Customer Onboarding
Customer Profitability
Customer Relationship Management (CRM)
Customer Retention
Customer Success
Digital Transformation
Enterprise Account Management
Event Management
Generative AI
Go-to-Market Strategy
Hospitality Consulting
Hospitality Management
HubSpot
Interpersonal Communication
Managed Services
Operational Strategy
Operations Management
P&L Management
Payments
Point of Sale (POS) Systems
Portfolio Management
Product Adoption
Profitability Improvement
Program Management
Rapid Prototyping
Retention Strategies
Revenue & Profit Growth
Revenue Forecasting
Revenue Management
Sales
Sales Operations
Salesforce.com
Senior Stakeholder Management
Slack
Software as a Service (SaaS)
Solution Selling
Strategic Accounts
Strategic Partnerships
Technology Consulting
Value Realization
Joe Viola Summary
Joe Viola, based in New York, NY, US, is currently a Senior Client Partner at Haptiq. Joe Viola brings experience from previous roles at Contractbook, Cheqroom, Rewards Network and NCR Corporation. Joe Viola holds a Bachelor of Arts - BA in Communication and Media Studies @ Florida State University. With a robust skill set that includes AI Product Strategy, AI Strategy, Agile Methodologies, Agile Project Management, Artificial Intelligence (AI) and more. Joe Viola has 1 emails and 1 mobile phone numbers on RocketReach.
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