Jo Ford Email & Phone Number
Head of Customer Experience - AI and Automation @ ScottishPower
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Jo Ford Location
- United Kingdom
Jo Ford Work
- Head of Customer Experience - AI and Automation @ (June 2023 - Present)
- Business Improvement Manager @ (October 2021 - Present)
- Channel Strategy Lead - Smart Customer Experience @ (October 2015 - October 2021)
- Operations Manager @ (June 2014 - October 2015)
- Business Improvement Manager @ (August 2013 - May 2014)
- Business Improvement Manager - Direct Debit Operations @ (January 2012 - July 2013)
- Business Change Manager @ ScottishPower - Black (April 2003 - January 2012)
- Team Manager @ ScottishPower - Settlements (September 1998 - April 2003)
- Administration Team Lead @ Manweb Contracting (September 1996 - September 1998)
Jo Ford Education
- Bangor University
BA (Business)
2001-2003
Jo Ford Skills
- Business Transformation
- Process Improvement
- Change Management
- Management
- Six Sigma
- Business Process Improvement
- Cross-functional Team Leadership
- Business Process Mapping
- Analysis
- Team Leadership
- Operational Excellence
- Business Analysis
- Stakeholder Management
- Continuous Improvement
- Lean Manufacturing
- Leadership
- Project Delivery
- Cross Functional Team
- Retail
- Microsoft Word
- Microsoft Excel
- Business Process
- Cross Functional Team Leadership
Jo Ford Summary
- Jo Ford, based in United Kingdom, is currently a Head of Customer Experience - AI and Automation at ScottishPower. Jo Ford brings experience from previous roles at ScottishPower. Jo Ford holds a 2001 - 2003 BA in Business @ Bangor University. With a robust skill set that includes Business Transformation, Process Improvement, Change Management, Management, Six Sigma and more. Jo Ford has 2 emails and 1 mobile phone numbers on RocketReach.
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