Jo Ford Email & Phone Number
Head of Customer Experience - AI and Automation @ ScottishPower
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Jo Ford Location
- United Kingdom
Jo Ford Work
- 2023 -now Head of Customer Experience - AI and Automation @
- 2021 -now Business Improvement Manager @
- 2015 -2021 Channel Strategy Lead - Smart Customer Experience @
- 2014 -2015 Operations Manager @
- 2013 -2014 Business Improvement Manager @
- 2012 -2013 Business Improvement Manager - Direct Debit Operations @
- 2003 -2012 Business Change Manager @ ScottishPower - Black
- 1998 -2003 Team Manager @ ScottishPower - Settlements
- 1996 -1998 Administration Team Lead @ Manweb Contracting
Jo Ford Education
- Bangor University
BA, Business (Business)
2001-2003
Jo Ford Skills
- Business Transformation
- Process Improvement
- Change Management
- Management
- Six Sigma
- Business Process Improvement
- Cross-functional Team Leadership
- Business Process Mapping
- Analysis
- Team Leadership
- Operational Excellence
- Business Analysis
- Stakeholder Management
- Continuous Improvement
- Lean Manufacturing
- Leadership
- Project Delivery
- Cross Functional Team
- Retail
- Microsoft Word
- Microsoft Excel
- Business Process
- Cross Functional Team Leadership
Jo Ford Summary
- Jo Ford, based in United Kingdom, is currently a Head of Customer Experience - AI and Automation at ScottishPower. Jo Ford brings experience from previous roles at ScottishPower. Jo Ford holds a 2001 - 2003 BA, Business in Business @ Bangor University. With a robust skill set that includes Business Transformation, Process Improvement, Change Management, Management, Six Sigma and more. Jo Ford has 1 emails and 1 mobile phone numbers on RocketReach.
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