Madaleine MacRae Email & Phone Number
Head of Operational Customer Experience @ ScottishPower
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Madaleine MacRae Location
- United Kingdom
Madaleine MacRae Work
- Head of Operational Customer Experience @ (March 2021 - Present)
- Centre of Excellence Workstream Lead @ (March 2011 - March 2021)
- Business Improvement Manager @ (September 2008 - March 2011)
- Senior Complaints Improvement Manager @ (May 2006 - August 2008)
- Prepayment Operations Manager @ (February 2004 - April 2006)
- Six Sigma Black Belt @ (January 2002 - January 2004)
Madaleine MacRae Education
- University of Glasgow
Master of Arts (M.A.) (Ancient/Classical Greek Language and Literature)
1995-1999
Madaleine MacRae Skills
- Business Analysis
- Business Process
- Business Process Improvement
- Call Centers
- Change Management
- Contact Centers
- Customer Service
- Energy
- Lean Six Sigma
- Management
- Operational Efficiency
- Project Management
- Requirements Gathering
- SAP ERP
- SAP Implementation
- Six Sigma
- SQL
- Requirements Analysis
- Lean Manufacturing
Madaleine MacRae Summary
- Madaleine MacRae, based in United Kingdom, is currently a Head of Operational Customer Experience at ScottishPower. Madaleine MacRae brings experience from previous roles at ScottishPower. Madaleine MacRae holds a 1995 - 1999 Master of Arts (M.A.) in Ancient/Classical Greek Language and Literature @ University of Glasgow. With a robust skill set that includes Business Analysis, Business Process, Business Process Improvement, Call Centers, Change Management and more. Madaleine MacRae has 2 emails and 1 mobile phone numbers on RocketReach.
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