Jo Diss Email
Digital Business Ops Planning, Delivery Portfolio and Performance @ BT Group
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Jo Diss Location
- Surbiton, GB
Jo Diss Work
- Digital Business Ops Planning, Delivery Portfolio and Performance @ (April 2026 - Present)
- Digital Business Delivery Director (Interim) @ (August 2025 - April 2026)
- Digital Business Operational Planning and Performance Director @ (November 2024 - April 2026)
- Digital CDIO Business Office Director @ (January 2023 - November 2024)
- Digital Investment Strategy and Planning, Governance and Performance Director @ (April 2021 - November 2024)
- Product Simplification Strategy Director @ (February 2019 - June 2021)
- Process Transformation Senior Manager, Simplification Programme at BT @ (September 2018 - January 2019)
- Head of Customer Experience ( and CI) Strategy and Analysis @ (September 2017 - September 2018)
- Head of Customer Experience @ (February 2016 - August 2017)
- Senior Manager @ (September 2004 - February 2016)
- Consultant @ Rule Financial (April 2004 - August 2004)
- Siebel Consultant @ Independant Consultant (May 2003 - April 2004)
- Consultant @ (September 2000 - March 2003)
Jo Diss Education
- The University of Birmingham
Master's Degree (MNatsci (Chemistry))
1996-2000 - Cheadle Hulme School 1996
Jo Diss Skills
- Customer Experience
- Customer Experience Design
- Business Transformation
- Management Consulting
- CRM
- Project Management
- Stakeholder Management
- Business Analysis
- Business Process Improvement
- Process Improvement
- Project Delivery
- Business Strategy
- Financial Services
- Banking
- Channel Strategy
- Retail Banking
- IT Strategy
- Outsourcing
- Business Architecture
- Digital Channels
- Operating Models
- Digital Strategy
- Distribution Strategies
- Branch Transformation
- Customer Relationship Management (CRM)
- Networking
- Customer Service
- Siebel
Jo Diss Summary
- Jo Diss, based in Surbiton, GB, is currently a Digital Business Ops Planning, Delivery Portfolio and Performance at BT Group. Jo Diss brings experience from previous roles at BT Group and BT. Jo Diss holds a 1996 - 2000 Master's Degree in MNatsci (Chemistry) @ The University of Birmingham. With a robust skill set that includes Customer Experience, Customer Experience Design, Business Transformation, Management Consulting, CRM and more. Jo Diss has 3 emails on RocketReach.
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Others Named Jo Diss
Jo Diss
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