Jim O'Brien Email & Phone Number
Vice President, Transformation and Execution @ BillingPlatform
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Jim O'Brien Location
- Salt Lake City, UT, US
Jim O'Brien Work
- 2026 -now Vice President, Transformation and Execution @
- 2024 -2026 Senior Director, Strategy and Operations (Chief of Staff) @
- 2021 -2024 Senior Director, Voice of Customer @
- 2019 -2021 Head of Customer Experience @
- 2015 -2019 Manager, Customer Insights @
- 2012 -2015 Sr. Analyst, Customer Insights @
- 2011 -2012 Analyst, Customer Insights @
- 2009 -2010 Project Manager - Internship @
- 2005 -2009 Duty Manager @
Jim O'Brien Education
- University of Utah
Bachelor's Degree (Information Systems)
- Weber State University
Master of Business Administration (MBA)
Jim O'Brien Skills
- SQL
- Net Promoter Score
- Statistical Modeling
- Forecasting
- Voice of the Customer
- Data Analysis
- Market Research
- Customer Insight
- Customer Intelligence
- SPSS
- Business Intelligence
- Customer Loyalty
- Text Analytics
- Customer Experience
- Airlines
- Airports
- Aviation Industry
- Process Improvement
- Omniture
- Web Analytics
- Social Media
- Analytics
- Access
- Call Centers
- Customer Service
- Cross-functional Team Leadership
- Time Management
- Brand Loyalty
- Aviation
- Management
- Teamwork
- Business Analysis
- Analysis
- Leadership
- Cross Functional Team
- Strategic Planning
- Microsoft Office
- Cross Functional Team Leadership
- Change Management
- Training
- Microsoft Excel
- Research
- Business Process Improvement
- Analytical Skills
- PowerPoint
Jim O'Brien Summary
- Jim O'Brien, based in Salt Lake City, UT, US, is currently a Vice President, Transformation and Execution at BillingPlatform. Jim O'Brien brings experience from previous roles at Conga, HealthEquity and JetBlue Airways. Jim O'Brien holds a Bachelor's Degree in Information Systems @ University of Utah. With a robust skill set that includes SQL, Net Promoter Score, Statistical Modeling, Forecasting, Voice of the Customer and more. Jim O'Brien has 2 emails and 1 mobile phone numbers on RocketReach.
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