Jim O'Brien Email & Phone Number
Vice President, Transformation and Execution @ BillingPlatform
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Jim O'Brien Location
- Salt Lake City, UT, US
Jim O'Brien Work
- Vice President, Transformation and Execution @ (March 2026 - Present)
- Senior Director, Strategy and Operations (Chief of Staff) @ (September 2024 - March 2026)
- Senior Director, Voice of Customer @ (May 2021 - September 2024)
- Head of Customer Experience @ (February 2019 - April 2021)
- Manager, Customer Insights @ (March 2015 - January 2019)
- Sr. Analyst, Customer Insights @ (January 2012 - March 2015)
- Analyst, Customer Insights @ (April 2011 - January 2012)
- Project Manager - Internship @ (July 2009 - October 2010)
- Duty Manager @ (May 2005 - July 2009)
Jim O'Brien Education
- University of Utah
Bachelor's Degree (Information Systems)
- Weber State University
Master of Business Administration (MBA)
Jim O'Brien Skills
- Advisory Councils
- Airlines
- Airports
- Analysis
- Analytical Skills
- Analytics
- Aviation
- Brand Loyalty
- Business Analysis
- Business Intelligence
- Business Process Improvement
- Call Centers
- Consumer Insight
- Cross-functional Team Leadership
- Customer Experience
- Customer Insight
- Customer Intelligence
- Customer Interaction
- Customer Journey Mapping
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Surveys
- Data Analysis
- Design Thinking
- Forecasting
- Journey Mapping
- Management
- Market Research
- Net Promoter Score
- Omniture
- Process Improvement
- Qualitative Research
- Qualtrics
- Quantitative Research
- R
- SPSS
- SQL
- Segmentation
- Social Media
- Statistical Modeling
- Teamwork
- Text Analytics
- Time Management
- Voice of the Customer
- Web Analytics
- Customer Loyalty
- Aviation Industry
- Access
- Leadership
- Cross Functional Team
- Strategic Planning
- Microsoft Office
- Cross Functional Team Leadership
- Change Management
- Training
- Microsoft Excel
- Research
- PowerPoint
Jim O'Brien Summary
- Jim O'Brien, based in Salt Lake City, UT, US, is currently a Vice President, Transformation and Execution at BillingPlatform. Jim O'Brien brings experience from previous roles at Conga, HealthEquity and JetBlue Airways. Jim O'Brien holds a Bachelor's Degree in Information Systems @ University of Utah. With a robust skill set that includes Advisory Councils, Airlines, Airports, Analysis, Analytical Skills and more. Jim O'Brien has 3 emails and 1 mobile phone numbers on RocketReach.
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