2013 -2014 Outbound Sales Center Implementation Manager @
2008 -2009 Tech Support BPO: Self-Help and Call Deflection Transformation Program Manager @
2007 -2008 Retention, Billing, and Offline Operations Optimization: Solution Architect and Delivery Lead @
2007 -2007 Inbound Sales BPO: Solution Analyst, Offshore Pilot Delivery Account Mgr. and Mobilization Lead @
2005 -2006 Tech Support BPO: Philippines and Panama Contact Center Mobilization Site Lead @
2005 -2005 Tech Support BPO: Chat Pilot Project Launch Manager @
2004 -2004 Tech Support BPO: Business Process Optimization and Transformation Team Project Manager @
2003 -2003 Tech Support BPO: Global Command Center Shift Manager @
2003 -2003 Tech Support BPO: Vendor Manager @
2002 -2002 Global Billing and Tech Support Sourcing Strategy: Data and Solution Analyst @
2001 -2001 Global Contact Center Vendor Rationalization and Strategy: Data Analyst @
1998 -2009 Analyst through Senior Manager Level @
1998 -2000 Product Test BPO: Test Planning Analyst and Test Execution Team Lead @
Jill Kahn Education
Baker University
(Bachelor of Science (B.S.))
1994-1998
Harlaxton University
(British Studies and International Economics)
1997-1997
Jill Kahn Skills
Management Consulting
BPO
Leadership
Strategy
Integration
Global Delivery
Change Management
Account Management
Vendor Management
Sales Strategy
Sales Execution
Customer Retention
Contact Center Strategy
Contact Center Optimization
Contact Center Operations
Business Process Improvement
Customer Experience
Customer Satisfaction
Program Management
Project Management
Management
Team Building
Process Improvement
Marketing
Microsoft Excel
Keys
Jill Kahn Summary
Jill Kahn, based in Denver, CO, US, is currently a Vice President, Customer Success at Fastly. Jill Kahn brings experience from previous roles at Fastly. Jill Kahn holds a 1994 - 1998 Baker University. With a robust skill set that includes Management Consulting, BPO, Leadership, Strategy, Integration and more. Jill Kahn has 2 emails and 3 mobile phone numbers on RocketReach.
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