Jill Kahn Email & Phone Number

Vice President, Customer Success @ Fastly

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Jill Kahn Location

Denver, CO, US

Jill Kahn Work

Vice President, Customer Success @ (May 2026 - Present)
Vice President, Advanced Professional Services @ (April 2024 - May 2026)
Vice President, Customer Support Engineering @ (April 2021 - May 2024)
Sr. Director, Customer Support Engineering @ (August 2019 - April 2021)
Director, Global Client Service Operations @ (November 2018 - August 2019)
Director, Business Implementation and Labor - Consumer Contact Centers @ (October 2016 - November 2018)
Chief of Staff - Partner Sales and Distribution @ (March 2016 - October 2016)
Senior Operations Manager @ (May 2015 - March 2016)
Senior Implementation Manager - Emerging Markets @ (June 2014 - May 2015)
Outbound Sales Center Implementation Manager @ (February 2013 - June 2014)
Tech Support BPO: Self-Help and Call Deflection Transformation Program Manager @ (January 2008 - November 2009)
Retention, Billing, and Offline Operations Optimization: Solution Architect and Delivery Lead @ (January 2007 - January 2008)
Inbound Sales BPO: Solution Analyst, Offshore Pilot Delivery Account Mgr. and Mobilization Lead @ (January 2007 - January 2007)
Tech Support BPO: Philippines and Panama Contact Center Mobilization Site Lead @ (January 2005 - January 2006)
Tech Support BPO: Chat Pilot Project Launch Manager @ (January 2005 - January 2005)
Tech Support BPO: Business Process Optimization and Transformation Team Project Manager @ (January 2004 - January 2004)
Tech Support BPO: Global Command Center Shift Manager @ (January 2003 - January 2003)
Tech Support BPO: Vendor Manager @ (January 2003 - January 2003)
Global Billing and Tech Support Sourcing Strategy: Data and Solution Analyst @ (January 2002 - January 2002)
Global Contact Center Vendor Rationalization and Strategy: Data Analyst @ (January 2001 - January 2001)
Analyst through Senior Manager Level @ (August 1998 - December 2009)
Product Test BPO: Test Planning Analyst and Test Execution Team Lead @ (January 1998 - January 2000)

Jill Kahn Education

Baker University
Bachelor of Science (B.S.) (Bachelor of Science (B.S.))
1994-1998
Harlaxton University
(British Studies and International Economics)
1997-1997

Jill Kahn Skills

Management Consulting
BPO
Leadership
Strategy
Integration
Global Delivery
Change Management
Account Management
Vendor Management
Sales Strategy
Sales Execution
Customer Retention
Contact Center Strategy
Contact Center Optimization
Contact Center Operations
Business Process Improvement
Customer Experience
Customer Satisfaction
Program Management
Project Management
Management
Team Building
Process Improvement
Marketing
Microsoft Excel
Keys

Jill Kahn Summary

Jill Kahn, based in Denver, CO, US, is currently a Vice President, Customer Success at Fastly. Jill Kahn brings experience from previous roles at Fastly. Jill Kahn holds a 1994 - 1998 Bachelor of Science (B.S.) in Bachelor of Science (B.S.) @ Baker University. With a robust skill set that includes Management Consulting, BPO, Leadership, Strategy, Integration and more. Jill Kahn has 2 emails and 3 mobile phone numbers on RocketReach.