Manager, Customer Experience @ (July 2024 - May 2026)
Senior Director, People Operations @ (December 2023 - July 2024)
Director of Customer Operations @ (May 2021 - November 2023)
Customer Operations Manager @ (May 2020 - May 2021)
Lead Guest Services Manager @ (March 2019 - April 2020)
Guest Services Manager @ (February 2018 - March 2019)
Operations Coordinator @ (December 2017 - February 2018)
Customer Experience Manager @ (June 2017 - October 2017)
Customer Experience Assistant Manager @ (July 2016 - October 2017)
Operations Specialist @ (February 2015 - July 2016)
Reputation Specialist @ (September 2014 - February 2015)
Fraud and Payment Specialist @ (June 2013 - May 2014)
Customer Support Representative (English and German) @ (April 2013 - May 2014)
Human Resources Coordinator @ (January 2012 - March 2013)
Global Customer Support Representative (English and German) @ (September 2010 - January 2012)
Jess Vanliew Education
American Academy of Dramatic Arts
Associate's degree (Drama and Dramatics/Theatre Arts, General)
2008-2010
Jess Vanliew Skills
Customer Service
Interviews
Acting
Event Planning
Training
Social Media
Microsoft Excel
Microsoft Office
Onboarding
Creative Writing
Theatre
Singing
Management
PeopleSoft
E-commerce
Project Management
Editing
Voice Acting
Leadership
Sales
Musical Theatre
Bloomberg Terminal
College Recruiting
Presentations
Customer Service Training
Blackberry
Interviewing
Office Administration
SQL
Order Processing
Order Management
Order Fulfillment
Vendor Management
Vendor Relationship Management
Vendor Managed Inventory
Fraud Detection
Dispute Resolution
Payment Systems
Zendesk
Confluence
German Language - both spoken and written
Movement
Stripe
Kronos
German Language
E Commerce
Hospitality
Employee Relations
Both Spoken and Written
Jess Vanliew Summary
Jess Vanliew, based in New York, NY, US, is currently a Sr. Customer Experience Specialist at Pilot. Jess Vanliew brings experience from previous roles at Pilot, The Trevor Project and Tiny Organics. Jess Vanliew holds a 2008 - 2010 Associate's degree in Drama and Dramatics/Theatre Arts, General @ American Academy of Dramatic Arts. With a robust skill set that includes Customer Service, Interviews, Acting, Event Planning, Training and more. Jess Vanliew has 2 emails and 1 mobile phone numbers on RocketReach.
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