Jess Lyons Email & Phone Number

Sr. Enterprise Customer Success Manager @ Ironclad

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Jess Lyons Location

California, United States

Jess Lyons Work

Sr. Enterprise Customer Success Manager @ (April 2026 - Present)
Customer Success Lead @ (August 2025 - April 2026)
Senior Customer Success Manager @ (January 2022 - August 2025)
Senior Customer Success Manager @ (May 2021 - January 2022)
Head of Enterprise Customer Success @ (March 2018 - May 2021)
Higher Ed Partnerships @ (March 2017 - March 2018)
K12 Partnerships @ (May 2016 - April 2017)
Account and Customer Success Manager @ (June 2015 - May 2016)
Secondary Teacher and Instructional Mentor @ (August 2011 - November 2014)
Social Studies Teacher and Collaboration Leader @ (August 2008 - June 2011)

Jess Lyons Education

Colorado College
B.A. (History/Political Science)
University of Denver
M.A. (Curriculum and Instruction)

Jess Lyons Skills

AI Product Adoption
Account Based Strategy
Account Management
Analysis
B2B SaaS
Business Relationship Management
Business Reviews
Business-to-Business (B2B)
CS Program Development
Case Studies
Change Management
Coaching
Coaching & Mentoring
Communication
Consultative Selling
Creative Problem Solving
Cross Functional Collaboration
Cross-Functional Collaboration
Cross-functional Alignment
Curriculum Development
Customer Advocacy
Customer Education
Customer Enablement
Customer Engagement
Customer Expansion
Customer Health Modeling
Customer Health Score
Customer Journey Mapping
Customer Journeys
Customer Lifecycle Strategy
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Success
Customer Success Leadership
Driving Results
Educational Leadership
Educational Technology
Enterprise Account Management
Enterprise Accounts
Enterprise Customer Success
Enterprise SaaS
Executive Stakeholder Management
Expansion Revenue
Government Procurement
HR Solutions
Higher Education
Implementation Strategy
Implementation and Change Management
Key Performance Indicators
Leadership
Leadership Development
Learning Management Systems
Machine Learning Products
Management
Microsoft Office
Multithreading
New Business Opportunities
New Product Rollout
Onboarding
Onboarding Strategy
Operational Excellence
Partnership-building
Pipeline Management
Portfolio Management
Post-Sales
Presentation Skills
Problem Solving
Product Adoption
Product Knowledge
Program Management
Project Management
Public Sector Customers
Public Speaking
QBRs/EBRs
Regulated Industry Customers
Relationship Building
Relationship Development
Renewal Management
Renewal Retention
Renewals
Reporting & Analysis
Research
SaaS Customer Lifecycle
SaaS Metrics
Sales
Salesforce.com
Software as a Service (SaaS)
Solution Selling
Stakeholder Management
Strategic Account Management
Strategic Consulting
Strategic Partnerships
Strategic Thinking
Teaching
Technology Adoption
Upselling
Voice of the Customer
Workflow Optimization
Written Communication
Curriculum Design
Staff Development
Differentiated Instruction
Social Studies
Gifted Education
Grant Writing
Community Outreach
College Applications
Youth Mentoring
Resume Writing
Editing
Fundraising
Social Media
Event Planning
Classroom
Marketing
Program Development
Classroom Management
Travel
Cooking
Hot Tubs
Wine Tasting
Teacher Training
Software as a Service Saas
Small Business Management
Marketing Strategy
Software as a Service

Jess Lyons Summary

Jess Lyons, based in California, United States, is currently a Sr. Enterprise Customer Success Manager at Ironclad. Jess Lyons brings experience from previous roles at Vultron (acquired), Lattice, Verbit.ai and Remind. Jess Lyons holds a B.A. in History/Political Science @ Colorado College. With a robust skill set that includes AI Product Adoption, Account Based Strategy, Account Management, Analysis, B2B SaaS and more. Jess Lyons has 1 emails and 2 mobile phone numbers on RocketReach.