Jess Johnson Email
Operational Delivery and Optimisation Director @ British Gas
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Jess Johnson Location
- Leicester, GB
Jess Johnson Work
- Operational Delivery and Optimisation Director @ (December 2025 - Present)
- Head of Operational Excellence @ (May 2022 - December 2025)
- Head of People Transition and Business Readiness @ (September 2021 - May 2022)
- Head of Strategy - PAYG @ (May 2021 - September 2021)
- Head of Customer Service (SME) @ (July 2017 - May 2021)
- Head Of Customer Service (UK Business Services) @ (March 2015 - July 2017)
- Bill to Pay Manager @ (June 2014 - March 2015)
- Credit Control Manager @ (January 2014 - June 2014)
- Customer Journey Manager @ (August 2013 - January 2014)
- Customer Experience Manager @ (August 2012 - April 2013)
- Bid Manager @ (September 2011 - August 2012)
Jess Johnson Education
- Henley Business School
Master of Business Administration - MBA (Business Administration and Management, General)
2020-2022 - The University of Manchester
BSc Management (Business Management)
2007-2010 - Queen Elizabeth's Grammar School, Gainsborough 2000-2007
Jess Johnson Skills
- Acquisition Integration
- Billing Services
- Business Process Improvement
- Call Center Architecture
- Change Management
- Contact Center Operations
- Contact Centers
- Contract Management
- Customer Experience
- Customer Experience Management
- Customer Service
- Customer Service Strategy
- Debt Collection
- Debt Management
- Influence At All Levels
- Leadership
- Leading Positive Change
- Management
- Mergers & Acquisitions (M&A)
- Operating Models
- Operational Planning
- Outsourcing Management
- People Development
- Performance Management
- Process Improvement
- Programme Delivery
- Project Management
- Service Delivery
- Stakeholder Management
- Strategic Planning
- Strategy
- Team Leadership
- Workforce Planning
Jess Johnson Summary
- Jess Johnson, based in Leicester, GB, is currently a Operational Delivery and Optimisation Director at British Gas. Jess Johnson brings experience from previous roles at British Gas. Jess Johnson holds a 2020 - 2022 Master of Business Administration - MBA in Business Administration and Management, General @ Henley Business School. With a robust skill set that includes Acquisition Integration, Billing Services, Business Process Improvement, Call Center Architecture, Change Management and more. Jess Johnson has 2 emails on RocketReach.
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Top British Gas Employees
Neil Williams
Head of Asset Strategy
England, United Kingdom
Nimesh Purohit
Head of Commercial Performance
Leicester, GB
Kathy Connolly-Livings
Head of Performance Marketing
Leighton Buzzard, GB
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