Jess Johnson's Location
Leicester, GB
Jess Johnson's Work
- Head of Operational Excellence @ British Gas
- Head of People Transition and Business Readiness @ British Gas
- Head of Strategy - PAYG @ British Gas
- Head of Customer Contact @ Centrica
- Head of Customer Service (SME) @ British Gas
- Head Of Customer Service (UK Business Services) @ British Gas Business
- Bill to Pay Manager @ British Gas Business
- Credit Control Manager @ British Gas Business
- Customer Journey Manager @ British Gas Business
- Customer Experience Manager @ British Gas
Jess Johnson's Education
- Henley Business School
Master of Business Administration - MBA (Business Administration and Management, General)
2020 - 2022 - University of Manchester - Manchester Business School
BSc Management (Business Management)
2007 - 2010 - Queen Elizabeth's Grammar School, Gainsborough2000 - 2007
Jess Johnson's Skills
- Management
- Business Process Improvement
- Team Leadership
- Project Management
- Service Delivery
- Bid Writing
- Customer Service
- Customer Experience Management
- Change Management
- Business Process
Jess Johnson's Summary
Jess Johnson, based in Leicester, GB, is currently a Head of Operational Excellence at British Gas, bringing experience from previous roles at British Gas and Centrica. Jess Johnson holds a 2020 - 2022 Master of Business Administration - MBA in Business Administration and Management, General @ Henley Business School. With a robust skill set that includes Management, Business Process Improvement, Team Leadership, Project Management, Service Delivery and more, Jess Johnson contributes valuable insights to the industry. Jess Johnson has 1 email on RocketReach.
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