Jerome Adams Email
Service Desk Manager @ Complete Technology Services, LLC
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Jerome Adams Location
- Grain Valley, MO, US
Jerome Adams Work
- Service Desk Manager @ (August 2026 - Present)
- Service Delivery Manager @ (January 2024 - July 2025)
- Principal - Account Delivery Lead @ (April 2021 - September 2023)
- Manager - Americas Restricted Delivery @ (August 2016 - April 2021)
- Manager - Service Management @ (March 2015 - August 2016)
- Advisor Delivery Specialist – Major Incident Management @ (June 2006 - February 2015)
- Supervisor - Production Control and Scheduling @ (September 1996 - June 2006)
- Sergeant @ (October 1990 - October 1996)
Jerome Adams Skills
- Account Directors
- Account Management
- Business Analysis
- Business Process Improvement
- Communication
- Continuous Improvement
- Critical Incident Stress Management
- Cross-functional Team Leadership
- Customer Escalation Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Data Center
- Data Control
- Delivery Management
- Disaster Recovery
- DoD
- Documentation Control
- Exceeding Targets
- IT Escalation
- IT Management
- IT Operations
- IT Operations Management
- IT Outsourcing
- IT Project & Program Management
- IT Service Management
- IT Strategy
- ITAR
- ITIL
- ITIL Certified
- Incident Management
- Integration
- Job Control Language (JCL)
- Lean Process Improvement
- Log Analysis
- Management
- Operational Efficiency
- Operations Administration
- Operations Management
- Organizational Leadership
- Outsourcing
- P&L Management
- People Management
- Program Management
- Project Management
- Server Administration
- Service Delivery Management
- Service Standards
- Service-Level Agreements (SLA)
- Strategic Leadership
- Strategic Planning
- System Operations
- Systems Analysis
- Team Building
- Troubleshooting
- Vendor Management
Jerome Adams Summary
- Jerome Adams, based in Grain Valley, MO, US, is currently a Service Desk Manager at Complete Technology Services, LLC. Jerome Adams brings experience from previous roles at Xalient and DXC Technology. With a robust skill set that includes Account Directors, Account Management, Business Analysis, Business Process Improvement, Communication and more. Jerome Adams has 1 emails on RocketReach.
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