2024 -now VP - Traveler Care Global Client Group and Multinational @
2020 -2024 Vice President of Customer Support and Digital Transformation @
2015 -2019 Head of CX - Digital Design, Research, Viability - New Products @
2012 -2015 Head of Customer Care, Design, and Support for Intel Media @
2008 -2011 Regional VP of Care Coastal Region @
2006 -2008 AVP of Customer Care @
2002 -2006 Director of Customer Care @
2001 -2002 VP of Client Services @ Cyberrep - ACS
2000 -2001 Executive Director of Client Services @
1997 -2000 Customer Care Director - Bay Area @
1996 -1997 National Customer Service Manager @
1994 -1996 Business Manager of Operations @ Primestar
Jeff Stowell Education
University of Colorado Boulder
B.A. (Psychology)
1991
Jeff Stowell Skills
Call Center Development
Call Center
Performance Management
Vendor Management
Telephony
Customer Experience
Broadband
Relationship Management
Call Centers
Customer Service
Leadership
Human Resources
Telecommunications
Technical Support
Process Improvement
Strategy
Workforce Management
Program Management
Customer Retention
Disaster Recovery
Recruiting
Cross-functional Team Leadership
Team Building
Customer Satisfaction
Troubleshooting
VoIP
Avaya
Outsourcing
CRM
Direct Sales
Chinese Social Media Marketing
Social Media
Pr Strategy And Branding In China
Sales
Graphic Design
Content Marketing
Strategic Planning
Integrated Marketing Solutions
Cross Functional Team Leadership
Sino Uk Cross Cultural Communication
Management
Theatre Production Marketing
Customer Relationship Management Crm
Voice Over Ip Voip
Contact Centers
Business Process Improvement
Customer Relationship Management
Voice Over Ip
Jeff Stowell Summary
Jeff Stowell, based in Charlotte, NC, US, is currently a VP - Traveler Care Global Client Group and Multinational at American Express Global Business Travel. Jeff Stowell brings experience from previous roles at Samsung Electronics America, Verizon, Intel Corporation and Comcast Cable. Jeff Stowell holds a B.A. in Psychology @ University of Colorado Boulder. With a robust skill set that includes Call Center Development, Call Center, Performance Management, Vendor Management, Telephony and more. Jeff Stowell has 3 emails and 2 mobile phone numbers on RocketReach.
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