Ted Lango Email & Phone Number
VP, Workforce and Demand Management @ American Express Global Business Travel
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Ted Lango Location
- Atlanta, GA, US
Ted Lango Work
- 2026 -now VP, Workforce and Demand Management @
- 2023 -now Founder @
- 2025 -2026 Founder and Fractional Leader @
- 2022 -2024 Senior Vice President @
- 2017 -2022 Global Head of Workforce Planning and Resource Optimization @
- 2013 -2022 Vice President Operations @
- 2007 -2012 Vice President, Operations Management, National Care Operations @
- 2003 -2007 Vice President - Contact Center Operations @
- 1998 -2003 Director @ GTE Internetworking / BBN Technologies
Ted Lango Education
- University of Wisconsin-Milwaukee
BBA (Finance)
1985-1987 - Purdue University
(Physics)
1982-1985
Ted Lango Skills
- Software as a Service (SaaS)
- Generative AI Tools
- Statistical Data Analysis
- Python (Programming Language)
- ChatGPT
- Natural Language Processing (NLP)
- Bayesian networks
- Neural Networks
- Large Language Models (LLM)
- Conversational AI
- Generative AI
- Artificial Intelligence (AI)
- Call Centers
- Telecommunications
- Workforce Management
- Leadership
- Strategy
- Vendor Management
- Process Improvement
- Workforce Planning
- Human Resources (HR)
- Automation
- Employee Engagement
- Expense Management
- Customer Service
- Business Analysis
- Customer Experience
- Performance Management
- Contact Centers
- Program Management
- Quality Assurance
- Business Process Improvement
- Diversity & Inclusion
- Change Communications
- Project Management
- Organizational Development
- Management
- Call Center Architecture
- IVR Optimization
- Tableau - Visual Data Analytics
- IVR
- Call Center
- Mergers
- Communications Audits
- Data Analysis
- Optimizations
- Continuous Improvement
- Business Intelligence
- Operations Management
- Forecasting
- VoIP
- Customer Satisfaction
- Outsourcing
- Team Leadership
- Telephony
- Cross-functional Team Leadership
- Customer Retention
- CRM
- IT Strategy
- Analysis
- Account Management
- Analytics
- Team Management
- Sales Operations
- Business Strategy
- Software Documentation
- Budgets
- Disaster Recovery
- Product Management
- Business Process
- Sales
- Security
- Cross Functional Team
- Tableau
- Operations
- Cross Functional Team Leadership
- Visual Data Analytics
- Visual Data
- Services
- Organizational
Ted Lango Summary
- Ted Lango, based in Atlanta, GA, US, is currently a VP, Workforce and Demand Management at American Express Global Business Travel. Ted Lango brings experience from previous roles at WFM Labs, Kyōdō Solutions, Intradiem and MetLife. Ted Lango holds a 1985 - 1987 BBA in Finance @ University of Wisconsin-Milwaukee. With a robust skill set that includes Software as a Service (SaaS), Generative AI Tools, Statistical Data Analysis, Python (Programming Language), ChatGPT and more. Ted Lango has 3 emails and 1 mobile phone numbers on RocketReach.
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