Director Of Process Improvement @ (June 2013 - Present)
Director, Business Program Management @ (January 2012 - Present)
Director, Call Center Operations @ (June 2007 - January 2012)
Director, Call Center Operations @ (May 2006 - June 2007)
Manager, Operations @ (November 2000 - May 2006)
Manager, Support Operations @ VA Linux Systems (June 1999 - November 2000)
Help Desk Planner @ DecisionOne (September 1994 - January 1999)
Technical Support Coordinator @ (September 1993 - August 1994)
Jeff Ritter Skills
Business Process Outsourcing (BPO)
Capacity Management
Continuous Improvement
Lean Six Sigma
Microsoft SQL Server
Performance Improvement
Performance Management
Planning Budgeting & Forecasting
Project Management
Six Sigma Black Belt
Strategic Planning
Workforce Analytics
Workforce Development
Workforce Management
Workforce Planning
Program Management
Customer Service
Microsoft Office
Technical Support
Process Improvement
Jeff Ritter Summary
Jeff Ritter, based in Shelbyville, TN, US, is currently a Senior Director, Global Workforce Management at Asurion. Jeff Ritter brings experience from previous roles at Asurion. With a robust skill set that includes Business Process Outsourcing (BPO), Capacity Management, Continuous Improvement, Lean Six Sigma, Microsoft SQL Server and more. Jeff Ritter has 1 emails and 4 mobile phone numbers on RocketReach.
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