Director of Call Center Operations @ On Demand Counseling (January 2024 - July 2024)
Director of Concierge Planning and Operations @ (May 2022 - February 2023)
Consultant @ (January 2022 - May 2022)
Director Of Global Customer Service @ (September 2019 - October 2021)
Director of Workforce Management @ (September 2017 - March 2019)
Director, Support Center Operations @ (March 2015 - December 2016)
Vice President, Call Center Operations and Consumer Transactions @ Republic Telcom Worldwide (September 2014 - February 2015)
Director - Command Center Operations(WFM) and Statistics @ (March 2011 - March 2013)
Director of Call Center Operations - Consumer Services Division @ (July 2000 - March 2012)
Call Center Operations Manager @ (January 2007 - January 2010)
Jeff Kamin Education
Florida Southern College
Bachelor's degree (Marketing Management)
1996-1998
Jeff Kamin Skills
Continuous Improvement
Communication
Presentations
Strategic Initiatives
Staffing Models
Business Process Improvement
Customer Support
Architecture
Process Improvement
Leadership
Call Centers
Management
Strategy
Customer Experience
Account Management
Marketing
Customer Retention
Strategic Planning
Call Center
Program Management
Sales Management
CRM
Marketing Strategy
Customer Satisfaction
Telemarketing
Analytics
B2B
Workforce Management
Performance Management
Sales Operations
Operations Management
Customer Relationship Management (CRM)
Customer Acquisition
Healthcare Management
Customer Service
Team Building
Training
Team Leadership
Coaching
Problem Solving
Mentoring
Time Management
Employee Relations
Cross-functional Team Leadership
Call Center Development
Telecommunications Management
Vendor Management
Telecommunications
Project Management
Reporting & Analysis
Training & Development
Contact Centers
Sales
Microsoft Office
Recruiting
Lead Generation
Integrated Marketing
Sales Process
Event Management
Inbound Marketing
Email Marketing
Direct Sales
Social Media Marketing
Cold Calling
Event Planning
Direct Marketing
Fundraising
New Business Development
Operations
Customer Relationship Management Crm
Research
Customer Relationship Management
Jeff Kamin Summary
Jeff Kamin, based in Warren, MI, US, is currently a Director of Workforce Management and Engagement Strategy at MOBĒ. Jeff Kamin brings experience from previous roles at AdviseCX, Uncommon Sense Consulting, On Demand Counseling and Flipt. Jeff Kamin holds a 1996 - 1998 Bachelor's degree in Marketing Management @ Florida Southern College. With a robust skill set that includes Continuous Improvement, Communication, Presentations, Strategic Initiatives, Staffing Models and more. Jeff Kamin has 3 emails and 3 mobile phone numbers on RocketReach.
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