WFM Capacity Planning Manager @ (August 2009 - May 2018)
Workforce Supervisor @ (November 2008 - August 2009)
Forecast and staffing analyst @ (January 2000 - January 2008)
Corporal @ (January 1984 - January 1988)
Jeff Grimm Education
Indiana Academy
High School Diploma (General)
1981-1983
Indiana University Southeast
Jeff Grimm Skills
Strategic Thinking
Workforce Management
Call Centers
Leadership
Process Improvement
Forecasting
Training
Management
Analysis
Customer Experience
Performance Management
Team Building
Capacity Planning
Vendor Management
Strategic Planning
Customer Satisfaction
Data Analysis
Avaya
Supervisory Skills
Strategy
Time Management
Erlang
Operational Efficiency
Consensus Building
Influential Communicator
Aspect
Inspiring People
Vision
CRM
Customer Service
Business Analysis
Business Process Improvement
Contact Centers
Analytical Skills
Microsoft Office
Project Planning
Business Strategy
Human Resources
Microsoft Excel
Jeff Grimm Summary
Jeff Grimm, based in New Albany, IN, US, is currently a Associate Director-WFM Forecasting at Humana. Jeff Grimm brings experience from previous roles at Humana, Charter Communications and U.S. Marine Corps. Jeff Grimm holds a 1981 - 1983 High School Diploma in General @ Indiana Academy. With a robust skill set that includes Strategic Thinking, Workforce Management, Call Centers, Leadership, Process Improvement and more. Jeff Grimm has 2 emails and 4 mobile phone numbers on RocketReach.
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