Jazztel Technology Stack

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

GIS software for creating maps, conducting spatial analysis and sharing intelligent visualizations.

CodeIgniter is an open-source software rapid development web framework, for use in building dynamic web sites with PHP.

Git is a free and open source distributed version control system designed to handle everything from small to very large projects with speed and efficiency.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

jQuery is a cross-platform JavaScript library designed to simplify the client-side scripting of HTML. It is free, open-source software using the permissive MIT License. Web analysis indicates that it is the most widely deployed JavaScript library by a large margin.

Visual Basic is an object-oriented programming language developed by Microsoft.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Microsoft Exchange Server is an email, calendaring, contact, scheduling, and collaboration platform

Microsoft Project helps users plan projects and collaborate from virtually anywhere with the right tools for project managers, project teams, and decision makers.

Explore Word is an easier screen-reading experience, new ways to work together on documents, and tools that help customers to polish their documents.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

IBM Tivoli provides Integrated Service Management software to help manage business value of IT's infrastructure

IBM Tivoli Monitoring products monitor the performance and availability of distributed operating systems and applications.

Microsoft Visio is a diagramming, process modeling & data visualization solution which enables communication of complex information through data-linked diagrams.

Oracle PL/SQL is a procedural language designed an extension to Structured Query Language (SQL).

Review Board is an open source, web-based code and document review tool built to help companies, open source projects, and other organizations keep their quality high and their bug count low.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

BroadSoft, a part of Cisco, is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks.

Cisco collaboration offers a range of collaboration endpoints, from IP phone and video devices to Web, mobile and desktop endpoints.

Cisco TelePresence is a range of products developed by Cisco Systems designed to turn any conference room into a video collaboration hub.

Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable and manageable call control and session management.

Cisco VoIP phone systems lets users make phone calls over an IP (Internet protocol) data network.

Verizon is a leading global provider of technology, communications, information and entertainment products.

Cisco 7600 Series is the industry's first carrier-class edge router to offer integrated, high-density Ethernet switching, carrier-class IP/MPLS routing, and 10-Gbps interfaces, benefiting enterprises and helping enable service providers to deliver both consumer and business services over a single converged Carrier Ethernet network.

Cisco Core Routers are designed to operate in the Internet backbone, or the core.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Cisco VPN is the designs, manufactures, and sells internet protocol based networking and other products related to the communications and information technology industry worldwide.

Fortinet is a provider of network security appliances that include firewalls, security gateways, and complementary products.

Juniper helps design, develop, and sells network products and services worldwide.

Nortel DMS is a line of Digital Multiplex System (DMS) products of telephone exchange switches designed and manufactured by Nortel Networks.

Cisco ASA Software delivers enterprise-class security capabilities for the ASA security family in a variety of form factors.

Informatica delivers enterprise data integration and management software powering analytics for big data and cloud.

Wireshark is a network protocol analyzer for Unix and Windows.

Copper is a customer relationship management (CRM) app that integrates fully with the G Suite tools used for seamless data interchange among these applications.

Denodo delivers on-demand real-time data access to many sources as integrated data services with high performance using intelligent real-time query optimization, caching, in-memory and hybrid strategies.

Informatica PowerCenter is a scalable, high-performance enterprise extract, transform, and load (ETL) tool that helps in data integration and supports the entire data integration lifecycle.

Oracle data mining provides powerful data mining algorithms that enable data analytsts to discover insights, make predictions and leverage their Oracle data and investment.

Oracle Data Warehousing is a type of data management system that is designed to enable and support business intelligence activities, especially analytics.

Copper CRM is a CRM Software for companies that utilize the G Suite line of products.

Oracle CRM is customer relationship management system created by Oracle Corporation.

Debian is an operating system with the set of basic programs and utilities that make the computer run.

HP-UX is Hewlett Packard Enterprise's proprietary implementation of the Unix operating system, based on Unix System V.

IBM Elastic Storage System (ESS) is a modern implementation of software-defined storage, making it easier for businesses to deploy fast, highly scalable storage for AI and big data.

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Windows Vista is an operating system produced by Microsoft as a member of the Windows NT family of operating systems for use on personal computers.

Windows XP is an operating system produced by Microsoft as part of the Windows NT family of operating systems.

IBM Tivoli Enterprise Console (TEC) product is a rule-based event management application that integrates system, network, database, and application management to help ensure the optimal availability of an organization’s IT services.

JIRA Software enables customer's team at every stage of the application lifecycle. From planning, tracking, launching and reporting.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Oracle 10g is the first database designed for enterprise grid computing, the most flexible and cost effective way to manage information and applications

Red Hat is the leading provider of enterprise open source solutions, including high-performing Linux, cloud, container, and Kubernetes technologies.

Tableau Software is a business intelligence and analytics solution that offers a range of integrated products to help users visualize and understand their data.

Veritas is a line of data management software solutions designed for IT administrators. It enables users to accelerate digital transformation, manage multi-cloud data, provide data protection, optimize storage, and ensure compliance and workload portability.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

MicroStrategy, helps business people make faster, better business decisions, empowering them with self-service tools to explore data and share insights in minutes. Simple drag-and-drop tools are paired with intuitive visualizations. Quick connections to any data source are combined with one-click sharing of any insight.

Service Fusion is a Field Service Management software.

Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.