Jaymee Guanzon Location
- Valenzuela, NCR, PH
Jaymee Guanzon Work
- 2022 - now Director @
- 2018 - 2022 General Manager @
- 2015 - 2018 Deputy General Manager @
- 2012 - 2015 Service Delivery Manager @
- 2008 - 2012 Operations Manager @ ACS, a Xerox Company
- 2007 - 2008 Operations Supervisor @ ACS, a Xerox Company
- 2006 - 2007 Team Manager @
- 2002 - 2006 Quality Assurance Lead @
Jaymee Guanzon Education
- Miriam College
BA Communications Art (Communication Arts)
1997 - 2001
Jaymee Guanzon Skills
- BPO
- Call Center
- Workforce Management
- Service Delivery
- Performance Management
- Outsourcing
- Customer Satisfaction
- Process Improvement
- Operations Management
- Vendor Management
- Quality Assurance
- Team Management
- Contact Centers
- Avaya
- Business Process Improvement
- Process Management
- Customer Experience
- Team Leadership
- Customer Service
- Training
- Coaching
- Employee Engagement
- Operational Excellence
- Recruiting
- Account Management
- Analysis
- Business Analysis
- CRM
- Call Centers
- Change Management
- Customer Retention
- Employee Training
- Forecasting
- Human Resources
- IT Outsourcing
- IT Service Management
- ITIL
- Incident Management
- Leadership
- Management
- Offshoring
- Program Management
- Service Management
- Six Sigma
- Sla
- Soft Skills
- Software Documentation
- Technical Support
- Telecommunications
- Training Delivery
- Sales
- Project Management
Jaymee Guanzon Summary
- Jaymee Guanzon, based in Valenzuela, NCR, PH, is currently a Director at Cognizant. Jaymee Guanzon brings experience from previous roles at Cognizant, Cognizant Technology Solutions and ACS, a Xerox Company. Jaymee Guanzon holds a 1997 - 2001 BA Communications Art in Communication Arts @ Miriam College. With a robust skill set that includes BPO, Call Center, Workforce Management, Service Delivery, Performance Management and more. Jaymee Guanzon has 2 emails and 3 mobile phone numbers on RocketReach.
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