2023 -
2024 Chief Operating Officer of Espyr (Acquired by Acentra Health) @
2017 -
2023 Managing Director, Global Contact Centers, Global Business Services @
2004 -
2007 Senior Vice President of Operations @
2002 -
2003 Senior Vice President of Operations @
1997 -
2001 Vice President of Operations @
Jaye Thomas Education
Northwestern University
Certificate (Artificial Intelligence: Strategies for Leading Business Transformation)
2020
-
2020
Massachusetts Institute of Technology
Certificate (Artificial Intelligence: Implications for Business Strategy)
2020
-
2020
University of South Florida
B.A. (Pre-Law)
Jaye Thomas Skills
International Sales
Service Delivery
Analytical Skills
Team Management
Customer Loyalty
Customer Service
Business Relationship Management
Project Delivery
Account Management
Organizational Development
Consulting
International Business
Strategic Leadership
Training Delivery
Business Strategy
Outsourcing
CRM
BPO
Offshoring
Global Business Development
Executive Management
Customer Experience
Strategic Partnerships
Call Center
Start-ups
Customer Acquisition
New Business Development
Marketing
Selling
Call Centers
Strategic Planning
Business Development
Strategy
P&L Management
Management
Leadership
B2B
Vendor Management
Operations Management
Customer Retention
Cross-functional Team Leadership
Lead Generation
Process Improvement
Finance
Analytics
Customer Satisfaction
Business Process Improvement
Sales
Customer Relationship Management (CRM)
Contact Centers
Cross Functional Team Leadership
Start Ups
Training
Customer Relationship Management Crm
Customer Relationship Management
Jaye Thomas Summary
Jaye Thomas, based in Nashville, TN, US, is currently a Chief Executive Officer at Contact Management Partners, LLC. Jaye Thomas brings experience from previous roles at Acentra Health, Deloitte, Asurion and Sitel Group. Jaye Thomas holds a 2020 - 2020 Certificate in Artificial Intelligence: Strategies for Leading Business Transformation @ Northwestern University. With a robust skill set that includes International Sales, Service Delivery, Analytical Skills, Team Management, Customer Loyalty and more. Jaye Thomas has 5 emails and 2 mobile phone numbers on RocketReach.
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