Jay Shields Email & Phone Number

Global Service Management Lead @ EY

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Jay Shields Location

Marietta, GA, US

Jay Shields Work

Global Service Management Lead @ (January 2015 - Present)
Manager - Performance Management Technology @ (January 2009 - January 2015)
IT Manager @ (January 2005 - January 2009)
Manager @ (January 2000 - January 2005)

Jay Shields Education

Yale School of Management
Executive Education - Leadership Skills
2009-2009
Georgia State University - J. Mack Robinson College of Business
MBA (International Business)
Vanderbilt University
BE (Electrical Engineering)
Christian Brothers High School

Jay Shields Skills

Account Management
Analytical Skills
Azure Infrastructure as a Service (IaaS)
Budgeting
Building Effective Relationships
Business Analysis
Business Continuity
Business Intelligence
Business Management
Business Process Design
Business Process Improvement
Business Strategy
Capacity Planning
Change Management
Communication
Computer Science
Consulting
Continuous Improvement
Critical Thinking
Customer Experience Management
Customer Relationship Management (CRM)
Customer Satisfaction (CSAT)
Customer Service
Data Analysis
Deductive Reasoning
Digital Transformation
Directing Teams
Executive Management
External Clients
Forecasting
IT Financial Management
IT Infrastructure Design
IT Infrastructure Management
IT Management
IT Operations
IT Outsourcing
IT Service Management
IT Services
IT Strategy
IT Transformation
Information Systems
Information Technology
Infrastructure
Infrastructure Management
Integration
Internal & External Clients
Internal Communications
Interpersonal Skills
Key Performance Indicators
Leadership
Leadership Development
Major Incident Management
Management
Management Consulting
Negotiation
Networking
Operational Efficiency
Operational Excellence
Operational Risk Management
Operations Management
Organizational Initiatives
Organizational Planning
PMO
People Management
Performance Improvement
Performance Management
Performance Reviews
Policy Development
Presentation Skills
Presentations
Proactive Monitoring
Problem Solving
Process Improvement
Program Management
Project Delivery
Project Management
Project Planning
Project Plans
Project Portfolio Management
Resource Allocation
SDLC
Service Delivery
Service Operation
Soft Skills
Strategic Business
Strategic Initiatives
Strategic Leadership
Strategic Thinking
Strategy Implementation
Supplier Evaluation
Talent Management
Team Leadership
Team Management
Technology Governance
Technology Trends
Telecommunications
Testing
Vendor Management
Vendor Relations
Team Building
Cisco Nexus
Windows Server
Market
Ease
SAP BPC
Insurance
Service Desk
Vendors
Pacific
Performance Metrics
Finance
Business Administration
Amdocs Clarify
Australia
Interface Development
Windows XP
Benchmarking
Deskside
Insurance Planning
Disbursement
Internal Teams
Maintenance and Repair
CRM
Resolution Management
Carriers
PowerPoint
Monitors
SAP Implementation
Human Resources
Execution
Georgia
Service Operations
Escalation
Languages
System
Business Services
Project Tracking
Atlanta
Tests
Engineering
Reports
Strategy
Verifying
Agreement
Hyperion
Visual Basic
Consolidation
Middleware
Microsoft Excel
Deloitte
Training
Sla
Compaq
Service Lines
Service Development
Standalone
Documentation
Trains and Add Rails
Emerging Technologies
System Monitoring
PMP
Support Management
Stakeholders
Open Source Software
Reporting
Incident
Accounts Payable
Shares
Call Centers
Microsoft
Information Management
Operational Support
Analysis
Controller
Payroll
Hardware
Cost Reduction
Provisioning
Producing
Boarding
CPA
Power
SAP
Wireline
Assistant Director
C
Coordination
Retail
Operating Systems
Iraq
Accountability
Applications
Order Management
Managerial Finance
Business Development
ERP
Active
Cost Savings
Regulatory Requirements
Operations
Microsoft Access
Handover
Electrical Engineering
Development Tools
Security Clearance
Project
Rollout
Contractual Agreements
Measurements
HR Management
Governance
Facilities Management
Rollouts
Vendor Relationship Management
DoD
Responsibility
Internal Audit
Customer Experience
Internet Explorer
Support Systems
HRIS
Regulations
Banking
Collaborating
Computer Hardware
Client Meetings
Microsoft Exchange
Microsoft SQL Server
BSS
Government
Public Sector
Windows Vista
Visio
Consolidate
Software
Oracle
Business Objects
Phase
Microsoft Word
Bps
Ilec
Business Process
Internal Controls
Business Object
Onboarding
Invoicing
Financial Reporting
Interventions
SAP BW
South Asia
Order Processing
Recruiting
Bridge
Wholesale
Competition
Databases

Jay Shields Summary

Jay Shields, based in Marietta, GA, US, is currently a Global Service Management Lead at EY. Jay Shields brings experience from previous roles at Deloitte and BearingPoint. Jay Shields holds a 2009 - 2009 Executive Education - Leadership Skills @ Yale School of Management. With a robust skill set that includes Account Management, Analytical Skills, Azure Infrastructure as a Service (IaaS), Budgeting, Building Effective Relationships and more. Jay Shields has 4 emails and 3 mobile phone numbers on RocketReach.