Jay Gunnell Email & Phone Number
Senior Program Director @ Genesys
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Jay Gunnell Location
- Pleasant Grove, UT, US
Jay Gunnell Work
- 2022 -now Senior Program Director @
- 2021 -2022 Services Engagement Director – PS Sales @
- 2016 -2021 Director, Service Delivery @
- 2014 -2017 Owner, Operator, Developer @ Steamroller Grill
- 2013 -2014 Senior Product and Portfolio Manager @
- 2000 -2013 Sales Engineer and PS Project Manager and Consultant and Product Manager @
- 2000 -2001 Sales Engineer @
Jay Gunnell Education
- Idaho State University College of Business
(Communications)
1988-1990
Jay Gunnell Skills
- IVR
- Contact Centers
- Professional Services
- SaaS
- SIP
- Genesys
- Unified Communications
- ACD
- Telephony
- Telecommunications
- Genesys Reporting
- Genesys Security
- Go-to-market Strategy
- Enterprise Software
- CTI
- Product Management
- VoIP
- Sales Engineering
- Pre-sales
- Call Centers
- Call Center
- Customer Experience
- Solution Architecture
- Workforce Management
- Program Management
- Vendor Relationship Management
- Business Process Improvement
- Business Process Design
- Software as a Service (SaaS)
- Business Process
- Integration
- Project Management
- IT Strategy
- Leadership
- Team Leadership
- Cross-functional Team Leadership
- Technical Leadership
- IT Service Delivery
- IT Service Management
- Project Delivery
- Partner Relationship Management
- Managed Services
- Network Administration
- Call Center Architecture
- Call Center Development
- Contact Center Technology
- Software As A Service Saas
- Go To Market Strategy
- Pre Sales
- Software as a Service
Jay Gunnell Summary
- Jay Gunnell, based in Pleasant Grove, UT, US, is currently a Senior Program Director at Genesys. Jay Gunnell brings experience from previous roles at Genesys, Online Business Systems, Steamroller Grill and Genesys | Echopass. Jay Gunnell holds a 1988 - 1990 Idaho State University College of Business. With a robust skill set that includes IVR, Contact Centers, Professional Services, SaaS, SIP and more. Jay Gunnell has 3 emails on RocketReach.
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