Jason Ruddock Email & Phone Number
Director of Workforce Management @ Unique Vacations, Inc.
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Jason Ruddock Location
- Florida, United States
Jason Ruddock Work
- 2024 -now Director of Workforce Management @
- 2024 -now Consultant @ JLR Consulting Solutions LLC
- 2020 -2024 Sr Director, Workforce Planning @
- 2018 -2020 Director, Operational Capacity Planning @
- 2013 -2018 Director of Global Customer Care Services Command Center and Workforce Planning @
- 2007 -2013 Director of Workforce Management @
- 2006 -2007 Real Time Operations Manager @ PRC
- 1998 -2006 Call Center Manager @
Jason Ruddock Education
- ITT Technical Institute
Bachelor's (ISS Information System Security)
2006-2008 - ITT Technical Institute
Associate of Science EET (Electronic Engineer Technician)
Jason Ruddock Skills
- Staff Planning
- Workforce Management
- Forecasting
- Scheduling
- Six Sigma
- Avaya
- Call Center
- IEX
- Process Improvement
- Planning
- Supervisory Skills
- Process Scheduler
- Outsourcing
- Inbound Marketing
- Training
- IVR
- Call Center Development
- Management
- Contact Centers
- Customer Satisfaction
- Performance Management
- Vendor Management
- Technical Support
- Project Planning
- Program Management
- Plannning
- BPO
- ACD
- Policy
- Call Routing
- Customer Experience
- Operations Management
- Call Centers
- Leadership
- CTI
- Team Leadership
- Capacity Planning
- Workforce Planning
- Service Delivery
- Offshoring
- Metrics
- Customer Retention
- Quality Assurance
- CRM
- Business Process Improvement
- Telemarketing
- Telecommunications
- Telephony
- Enterprise Software
- Team Management
Jason Ruddock Summary
- Jason Ruddock, based in Florida, United States, is currently a Director of Workforce Management at Unique Vacations, Inc.. Jason Ruddock brings experience from previous roles at JLR Consulting Solutions LLC, UKG (Ultimate Kronos Group), Ultimate Software and Visa. Jason Ruddock holds a 2006 - 2008 Bachelor's in ISS Information System Security @ ITT Technical Institute. With a robust skill set that includes Staff Planning, Workforce Management, Forecasting, Scheduling, Six Sigma and more. Jason Ruddock has 1 emails and 2 mobile phone numbers on RocketReach.
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