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Janice Jackson Location
Livonia, MI, US
Janice Jackson Work
2024 -now ZHL Manager, Connections @
2023 -now Co-Chair Billow: Employee Resource Group @
2020 -2024 Manager, Connections Experience @
2018 -2020 Leadership Training Specialist @
2015 -2018 Quality Manager @
2011 -2015 Operations Manager @
2010 -2011 Customer Service Supervisor @
2009 -2010 Support Team Lead @
2008 -2008 Customer Service Representative @
2007 -2008 FOX 2 News Intern @
Janice Jackson Education
Grand Valley State University
Bachelor's degree (Communication and Media Studies)
2003-2007
Janice Jackson Skills
Call Centers
Customer Experience
Training
Team Building
Customer Service
Customer Satisfaction
Customer Retention
Team Leadership
Team Management
Management
Account Management
Workforce Management
Sales
Outsourcing
Telecommunications
Vendor Management
BPO
Call Center Development
Direct Sales
Sales Management
Call Center
Mentoring
Coaching
Leadership
Process Improvement
Six Sigma
Customer Relationship Management Crm
Green Belt
Contact Centers
Business Process Improvement
Lean Six Sigma
Recruiting
Customer Relationship Management
Janice Jackson Summary
Janice Jackson, based in Livonia, MI, US, is currently a ZHL Manager, Connections at Zillow. Janice Jackson brings experience from previous roles at Zillow, Zillow Group and Dialog Direct. Janice Jackson holds a 2003 - 2007 Bachelor's degree in Communication and Media Studies @ Grand Valley State University. With a robust skill set that includes Call Centers, Customer Experience, Training, Team Building, Customer Service and more. Janice Jackson has 3 emails and 2 mobile phone numbers on RocketReach.
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