Janelle Cooley Email & Phone Number
Director of Program Management @ ADP
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Janelle Cooley Location
- Reno, NV, US
Janelle Cooley Work
- 2022 -now Director of Program Management @
- 2020 -2022 Principal Program Manager @
- 2019 -2020 Director of Program Management-Client Experience @
- 2015 -2019 Director of Client Engagement @
- 2004 -2014 Client Success Manager @
- 2002 -2004 Marketing Coordinator @ Bay Brokerage (2004)
- 2001 -2003 Fulfillment Manager @
- 2000 -2001 Member Services Manager @ eWorldFreight
- 1995 -2000 Applications Administrator and Branch Services Manager @ ADECCO Employment Services
- 1989 -1995 Senior Store Manager @ Andrade and Company
- 1980 -1989 Department Manager @ Emporium Capwell
Janelle Cooley Education
- Foothill College
(English, Women's Studies)
2008-2009 - College of San Mateo
A (Business )
1982-1984
Janelle Cooley Skills
- Leadership
- Customer Satisfaction
- Social Media
- Performance Management
- Call Centers
- Process Improvement
- Payroll
- Customer Retention
- CRM
- Account Management
- Customer Experience
- Workforce Management
- Outsourcing
- Start-ups
- Project Management
- Strategic Planning
- Business Process Improvement
- Call Center
- Operations Management
- Change Management
- Quality Assurance
- Business Development
- Business Intelligence
- Resource Management
- Business Strategy
- Service Delivery
- Sla
- B2B
- Professional Services
- BPO
- Social Media Communications
- ADP Payroll
- SaaS
- Salesforce.com
- Team Building
- Training
- Cross-functional Team Leadership
- Customer Service
- Team Leadership
- Coaching
- Employee Engagement
- Employee Relations
- Team Management
- Customer Support
- Negotiation
- Lead Generation
- Metrics
- Call Center Development
- Relationship Management
- Enterprise Software
- Vendor Management
- Recruiting
- Executive Management
- Competitive Analysis
- Member Services
- PowerPoint
- Call Tracking
- Tca
- Magicians
- Travel
- Call Monitoring
- SMSC
- Identifies
- Legal
- Marketing Materials
- Climate
- Written
- Cash Management
- International
- Analysis
- Monitors
- Upkeep
- Applications
- Edify
- NEC
- Microsoft Word
- Lotus Notes
- Policies and Procedures
- Employee Recognition
- Efficient
- Service Levels
- Certified Payroll
- Delivery
- Workforce
- Escalation
- CPOE
- Marketing
- CMS
- Subscription Sales
- Letters
- Holidays
- Quarter
- Branches
- Software
- Personnel Actions
- Personal Development
- San Jose
- Surveying
- Jasper
- Responsibility
- Helpful
- Microsoft Office
- Credit
- SAP
- Accounts Payable
- Filing
- Customer Service Representatives
- Reports
- Binders
- Reporting
- World Class
- Negative
- History
- Organizational Abilities
- Sales Management
- Operations
- Eudora
- Organizational Structure
- Expediting
- Data Processing
- Faq
- Service Recovery
- Disciplinaries
- Policy
- Career Development
- Xp Professional
- Office Automation
- Credit Scoring
- Radio Access Network
- Procedure Manuals
- Nature
- Weaknesses
- Windows 95
- IVR
- Project
- Special Projects
- PeopleSoft
- Reflections
- Avaya Technologies
- Workflow
- Data Entry
- Trial Balance
- Scheduling
- Internal Controls
- System
- Subscription
- Business Services
- Research
- Mentoring
- Technical Services
- Cross Functional Team Leadership
- Chat
- Management
- Guidelines
- Ability to Motivate
- Internal Audit
- Year End
- Web Pages
- Trains and Add Rails
- Insurance
- Training and Development
- Start Ups
- Telephony
- SQL
- Schedules
- Resolve
- Work Ethic
- Presentations
- ACD
- Contractual Agreements
- Communication Training
- Articulate
- Problem Solving
- Communication
- Statistics
- Amdocs Clarify
- Banking
- Hostile Environments
- Invoicing
- On the Job Training
- Testing
- Project Planning
- Client Services
- Witness
- Cost
- Individual Development
- Technical Support
- OCR
- Order Fulfillment
- Variety of Software
- System Administration
- Legal Writing
- Automation
- FileMaker
- Brokerage
- Supports
- Documentation
- Tax
Janelle Cooley Summary
- Janelle Cooley, based in Reno, NV, US, is currently a Director of Program Management at ADP. Janelle Cooley brings experience from previous roles at ADP. Janelle Cooley holds a 2008 - 2009 Foothill College. With a robust skill set that includes Leadership, Customer Satisfaction, Social Media, Performance Management, Call Centers and more. Janelle Cooley has 1 emails and 2 mobile phone numbers on RocketReach.
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