Human Resources Benefits Associate @ (April 2017 - January 2018)
Customer Resolution Management @ (June 2016 - April 2017)
Senior Customer Service Representative @ (May 2013 - June 2016)
Collections Agent @ Convergent (January 2013 - May 2013)
Call Center Representative @ VoiceNation (April 2012 - November 2012)
Patient Services Representative @ (February 2011 - November 2011)
Inventory Management Specialist @ (June 2002 - January 2011)
Receptionist @ El Cerrito Royale Assisted Living (June 2001 - June 2002)
Janel P Education
Central Piedmont Community College
Certificate, Human Resources Certificate
2025-2026
Georgia State University Perimeter College
A.S, Psychology (Psychology)
2011-2012
Janel P Skills
Recruiting
Applicant Tracking Systems
Performance Management
Learning Management System
Salesforce
Communication
Customer Service
Project Management
Leadership
Troubleshooting
Sales
Call Centers
Scheduling
Process Improvement
Retail
Customer Satisfaction
Account Management
Customer Experience
Inventory Management
Data Entry
Appointment Scheduling
Benefits
Research
Human Resources
Customer Relationship Management (CRM)
Microsoft Office
PowerPoint
Microsoft Excel
AED
Excel
Microsoft Word
Teamwork
Training
Team Building
Public Speaking
Coaching
Team Leadership
Answering Phones
Employee Training
Management
Time Management
Organization Skills
Problem Solving
Queue Management
Salesforce.com
Onboarding
English
IDology
ADP Workforce Now
Human Resources Information Systems (HRIS)
Janel P Summary
Janel P, based in Charlotte, NC, US, is currently a HR Manager at EPIPHANY FAMILY SERVICES, LLC. Janel P brings experience from previous roles at State of North Carolina, The Black In HR (TM) and Cirtec Medical. Janel P holds a 2025 - 2026 Certificate, Human Resources Certificate @ Central Piedmont Community College. With a robust skill set that includes Recruiting, Applicant Tracking Systems, Performance Management, Learning Management System, Salesforce and more. Janel P has 1 emails on RocketReach.
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