2020 -
2022 Director of IT Service Delivery Operations @
2017 -
2020 Director of SaaS Implementation @
2014 -
2017 Sr. Manager Customer Implementation @
2008 -
2014 Various Business Development and Operations Roles @
2003 -
2008 Multiple Financial and Operational Roles @
James Thompson Education
Bryant University
Bachelor of Science (Computer Information Systems, Business Administration)
1999
-
2002
James Thompson Skills
Business Reviews
Operational Planning
Executive Team
Strategic Thinking
Leadership
Healthcare
Healthcare Information Technology
Customer Experience
Health Insurance
Agile Methodologies
Project Management
Business Process
Business Development
Healthcare Industry
Business Intelligence (BI)
Analytical Skills
Account Management
Key Performance Indicators
Forecasting
Data Visualization
Financial Modeling
Business Strategy
Continuous Improvement
Vendor Management
Financial Analysis
Strategic Planning
Customer Engagement
Customer Success
Professional Services
Program Management
Software as a Service (SaaS)
Microsoft Office
Relationship Building
Decision-Making
Business Relationship Management
Collaborative Problem Solving
Performance Improvement
Leadership Development
Interpersonal Communication
Management
Client Relations
Process Improvement
Performance Metrics
Net Promoter Score
Operational Efficiency
Team Development
Technology Solutions
Key Client Relationships
IT Service Management
Operations Management
James Thompson Summary
James Thompson, based in Hartford, Connecticut, United States, is currently a Director of Platform Operations at Nexben. James Thompson brings experience from previous roles at Optum and Cigna. James Thompson holds a 1999 - 2002 Bachelor of Science in Computer Information Systems, Business Administration @ Bryant University. With a robust skill set that includes Business Reviews, Operational Planning, Executive Team, Strategic Thinking, Leadership and more. James Thompson has 2 emails and 1 mobile phone numbers on RocketReach.
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