2020 -2021 Director Of Strategic Partners Management @
2020 -2020 Director Site Operations @
2017 -2020 Regional Director @
2016 -2017 Chief Revenue Officer @
2012 -2016 Vice President, Business Development @
2010 -2012 Vice President, Operations @
2006 -2009 Assistant Vice President Operations @
2004 -2006 Technical Support Manager @
1998 -2004 Senior Operations Manager @
James Thomas Education
George Mason University
BA (Psychology)
James Thomas Skills
Customer Retention
Call Centers
Troubleshooting
Customer Relations
Talent Acquisition
Operations Management
Customer Service
Negotiation
Development
Networking
Strategic Planning
Management
Process Improvement
Executive Management
CRM
Vendor Management
Mentoring
Cross Functional Team Leadership
Project Management
Customer Experience
Call Center Development
Workforce Management
Offshoring
Recruiting
Employee Training
Call Center
Training
Leadership
Financial Services
Outsourcing
Team Building
Business Process Improvement
Business Development
Team Management
Leadership Development
Business Analysis
Change Management
Sales
Time Management
Human Resources
Coaching
Strategy
Risk Management
BPO
Sales Management
Six Sigma
Program Management
Team Leadership
Contact Centers
Performance Management
Employee Engagement
Onboarding
Employee Relations
Operations
P&l Management
James Thomas Summary
James Thomas, based in Powhatan, VA, US, is currently a Customer Service Manager at Virginia Green. James Thomas brings experience from previous roles at Majorel North America, SimpliSafe, The Results Companies and Concentrix. James Thomas holds a BA in Psychology @ George Mason University. With a robust skill set that includes Customer Retention, Call Centers, Troubleshooting, Customer Relations, Talent Acquisition and more. James Thomas has 1 emails and 1 mobile phone numbers on RocketReach.
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