2002 -2006 Executive Director of call center operations @
2001 -2006 Executive Director @ Gerald E Moore and Assoc.
2000 -2001 Operations Manager @ Steven Stewart and Associates
1994 -2000 Operations Manager @ Law Office of Frederick J Hanna and Associates
James Starks Education
Western Carolina University 1981-1986
James Starks Skills
Leadership
Customer Experience
Process Scheduler
Team Building
BPO
Employee Engagement
Human Resources
Call Center
Account Management
Avaya
Customer Retention
Customer Satisfaction
CTI
Software Documentation
Vendor Management
Team Leadership
Process Improvement
Workforce Management
Strategy
Performance Management
IVR
ACD
Operations Management
Employee Relations
Training
Employee Training
Customer Service
Business Process Improvement
Management
Inbound Marketing
Coaching
Outsourcing
Call Centers
Recruiting
CRM
Hiring
James Starks Summary
James Starks, based in Marietta, GA, US, is currently a Director Of Implementation at Corpay. James Starks brings experience from previous roles at CPP Synergies, LLC, Ryla and Moore and Associates. James Starks holds a 1981 - 1986 Western Carolina University. With a robust skill set that includes Leadership, Customer Experience, Process Scheduler, Team Building, BPO and more. James Starks has 3 emails and 1 mobile phone numbers on RocketReach.
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