James Shore Location
Canada
James Shore Work
- 2020 - now Senior Manager - Global Partner Strategy @ American Express
- 2019 - 2020 Senior Manager - Operations @ American Express
- 2012 - 2019 Contact Centre Operations Manager (Travel and Concierge Servicing) @ American Express
- 2010 - 2012 Team Leader Centurion Portfolio (Black Card), Membership Travel Services @ American Express
- 2008 - 2010 General Manager @ Goway/Pacesetter Travel
- 2007 - 2008 Team Leader @ Goway/Pacesetter Travel
- 2001 - 2007 Manager and Supervisor and Consultant @ TUI
James Shore Education
- ICMI, International Customer Management Institute
ICMI® Certified Operations Manager (Contact Centre Operations)
2013 - 2014 - Sheffield Hallam University
Bachelor of Science (BSC) (Recreation Management)
1996 - 1999
James Shore Skills
- Business Travel
- Leisure
- Change Management
- Travel Management
- Customer Experience
- Tourism
- Call Centers
- Operations Management
- New Business Development
- Account Management
James Shore Summary
James Shore, based in Canada, is currently a Senior Manager - Global Partner Strategy at American Express. James Shore brings experience from previous roles at American Express and Goway/Pacesetter Travel. James Shore holds a 2013 - 2014 ICMI® Certified Operations Manager in Contact Centre Operations @ ICMI, International Customer Management Institute. With a robust skill set that includes Business Travel, Leisure, Change Management, Travel Management, Customer Experience and more. James Shore has 2 emails on RocketReach.
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