James Shore Email & Phone Number
Director - Global Partner Center of Excellence @ American Express
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James Shore Location
- Canada
James Shore Work
- 2025 -now Director - Global Partner Center of Excellence @
- 2020 -2025 Senior Manager - Global Partner Strategy @
- 2019 -2020 Senior Manager - Operations @
- 2012 -2019 Contact Centre Operations Manager (Travel and Concierge Servicing) @
- 2010 -2012 Team Leader Centurion Portfolio (Black Card), Membership Travel Services @
- 2008 -2010 General Manager @ Goway/Pacesetter Travel
- 2007 -2008 Team Leader @ Goway/Pacesetter Travel
- 2001 -2007 Manager and Supervisor and Consultant @
James Shore Education
- ICMI, International Customer Management Institute
ICMI® Certified Operations Manager (Contact Centre Operations)
2013-2014 - Sheffield Hallam University
Bachelor of Science (BSC) (Recreation Management)
1996-1999
James Shore Skills
- Business Travel
- Leisure
- Change Management
- Travel Management
- Customer Experience
- Tourism
- Call Centers
- Operations Management
- New Business Development
- Account Management
- Relationship Management
- Leadership
- Customer Satisfaction
- Budgets
- Team Leadership
- Sales
- Management
- Training
- CRM
- Recruiting
- Marketing
- Customer Service
- Retail
- Customer Retention
- Business Development
- Strategy
- Operations
James Shore Summary
- James Shore, based in Canada, is currently a Director - Global Partner Center of Excellence at American Express. James Shore brings experience from previous roles at American Express. James Shore holds a 2013 - 2014 ICMI® Certified Operations Manager in Contact Centre Operations @ ICMI, International Customer Management Institute. With a robust skill set that includes Business Travel, Leisure, Change Management, Travel Management, Customer Experience and more. James Shore has 1 emails on RocketReach.
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