James Ryder Email

Head of Contact Center @ HSBC

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James Ryder Location

Mellieħa, MT

James Ryder Work

2024 - now Head of Contact Center @ HSBC
2022 - 2024 Head of People and Operational Change - Offshore Contact Centres Retail @ HSBC
2020 - 2022 Senior People Experience Manager, Shared Operations @ HSBC

2017 - 2020 Optimisation Consultant - Business Optimisation @ HSBC
2016 - 2017 RBWM Transformation Project Manager @ HSBC
2014 - 2016 Assistant Manager, Contact Centres Strategic Change @ HSBC
2012 - 2014 Team Manager @ HSBC
2011 - 2012 Coaching Manager @ HSBC
2007 - 2010 Team Leader @ HSBC
2003 - 2007 Customer Service Representative @ HSBC

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James Ryder Education

Misco Malta
Award in employment law and disipline in Malta (Human Resources Management and Services)
2024 - 2024
Association Project Management
Project Management Qualification (MQF Level 5) (Project Management)
2023 - 2023
Association for Project Management
Project Fundementals Qualification (Project Management)
2019 - 2019

ifs University College
Retail Banking Conduct of Business Certificate (Banking, Corporate, Finance, and Securities Law)
2013 - 2014
City & Guilds
NVQ Customer Service Level 2
2003 - 2004
St Michael's Catholic High School
1997 - 2002
Oaklands College
(Music Technology)

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James Ryder Skills

Leadership
Customer Experience
Banking

Stakeholder Management
Interviewing And Assessments
Call Center
Credit Cards
Interviewing
Complaint Management
Cross Selling

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James Ryder Summary

James Ryder, based in Mellieħa, MT, is currently a Head of Contact Center at HSBC. James Ryder brings experience from previous roles at HSBC. James Ryder holds a 2024 - 2024 Award in employment law and disipline in Malta in Human Resources Management and Services @ Misco Malta. With a robust skill set that includes Leadership, Customer Experience, Banking, Stakeholder Management, Interviewing And Assessments and more. James Ryder has 3 emails on RocketReach.

James Ryder Emails

Found 3 emails

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