James Ryder Email
Head of Contact Center @ HSBC
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James Ryder Location
- Mellieħa, MT
James Ryder Work
- 2024 -now Head of Contact Center @
- 2022 -2024 Head of People and Operational Change - Offshore Contact Centres Retail @
- 2020 -2022 Senior People Experience Manager, Shared Operations @
- 2017 -2020 Optimisation Consultant - Business Optimisation @
- 2016 -2017 RBWM Transformation Project Manager @
- 2014 -2016 Assistant Manager, Contact Centres Strategic Change @
- 2012 -2014 Team Manager @
- 2011 -2012 Coaching Manager @
- 2007 -2010 Team Leader @
- 2003 -2007 Customer Service Representative @
James Ryder Education
- Misco Malta
Award in employment law and disipline in Malta (Human Resources Management and Services)
2024-2024 - Association Project Management
Project Management Qualification (MQF Level 5) (Project Management)
2023-2023 - Association for Project Management
Project Fundementals Qualification (Project Management)
2019-2019 - ifs University College
Retail Banking Conduct of Business Certificate (Banking, Corporate, Finance, and Securities Law)
2013-2014 - City & Guilds
NVQ Customer Service Level 2
2003-2004 - St Michael's Catholic High School 1997-2002
- Oaklands College
(Music Technology)
James Ryder Skills
- Leadership
- Customer Experience
- Banking
- Stakeholder Management
- Interviewing And Assessments
- Call Center
- Credit Cards
- Interviewing
- Complaint Management
- Cross Selling
- Customer Satisfaction
- Relationship Management
- Business Analysis
- Team Management
- Team Leadership
- Process Improvement
- Financial Services
- Sales Management
- Risk Management
- Credit
- Change Management
- Customer Service
- Internet Banking
- Project Planning
- Business Process Improvement
- Management
- Project Management
- Coaching
- Retail Banking
- Call Centers
- CRM
- Steering
- Performance Management
James Ryder Summary
- James Ryder, based in Mellieħa, MT, is currently a Head of Contact Center at HSBC. James Ryder brings experience from previous roles at HSBC. James Ryder holds a 2024 - 2024 Award in employment law and disipline in Malta in Human Resources Management and Services @ Misco Malta. With a robust skill set that includes Leadership, Customer Experience, Banking, Stakeholder Management, Interviewing And Assessments and more. James Ryder has 3 emails on RocketReach.
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