James Oakes Email & Phone Number
Head of Business Operations @ Oak Furnitureland
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James Oakes Location
- Bath, GB
James Oakes Work
- 2025 -now Head of Business Operations @
- 2023 -2025 Head of Customer and Marketing Operations @
- 2019 -2023 Head of Resource Planning and MI @
- 2018 -2019 Contact Centre Consultant @ JD Oakes Consulting LTD
- 2019 -2019 Resource Planning and MI Consultant (Contract) @
- 2018 -2019 Head of Resource Planning (Contract) @
- 2013 -2018 Senior Resource Planning Manager @
- 2011 -2013 Contact Centre Support Manager @
- 2009 -2011 Contact Centre Change Manager @
- 2006 -2009 Inbound Performance Manager @
- 2004 -2006 Resource Planning Manager @
- 2002 -2004 Inbound Team Manager @
James Oakes Education
- University of Nottingham
Bachelor’s Degree (Environmental Science 2:1)
1998-2001 - Churchill Community School & Sixth Form
(A-levels in Geography (B), Biology (C), English Literature (D))
1996-1998 - Churchill Community School
(9 good GCSE's including Maths, English and Science)
1992-1996
James Oakes Skills
- Analysis
- Human Resources
- Change Management
- Performance Management
- Business Analysis
- Business Transformation
- Project Planning
- Outsourcing
- Speech Analytics
- Call Centers
- Program Management
- Service Delivery
- Customer Experience
- Management
- Strategy
- See 10+see Less
- Project Management
- Customer Relationship Management Crm
- Business Process Improvement
- Process Improvement
- CRM
- IVR
- Team Management
- Workforce Management
- Stakeholder Management
- Analytics
- Team Leadership
- Operations Management
- New Business Development
- Customer Satisfaction
- Microsoft Office
- Business Process
- Customer Service
- Leadership
- Presentation Skills
- Forecasting
- Account Management
- Customer Retention
- Business Strategy
- Project Delivery
- Real Time Management
- Home Working
- Contact Centers
- Inbound Marketing
- Telephony
- Customer Relationship Management
James Oakes Summary
- James Oakes, based in Bath, GB, is currently a Head of Business Operations at Oak Furnitureland. James Oakes brings experience from previous roles at Oak Furnitureland and JD Oakes Consulting LTD. James Oakes holds a 1998 - 2001 Bachelor’s Degree in Environmental Science 2:1 @ University of Nottingham. With a robust skill set that includes Analysis, Human Resources, Change Management, Performance Management, Business Analysis and more. James Oakes has 2 emails and 1 mobile phone numbers on RocketReach.
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