James Oakes Email & Phone Number
Head of Business Operations @ Oak Furnitureland
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James Oakes Location
- Bath, GB
James Oakes Work
- Head of Business Operations @ (July 2025 - Present)
- Head of Customer and Marketing Operations @ (July 2023 - July 2025)
- Head of Resource Planning and MI @ (November 2019 - July 2023)
- Resource Planning and MI Consultant (Contract) @ (February 2019 - October 2019)
- Contact Centre Consultant @ JD Oakes Consulting LTD (May 2018 - November 2019)
- Head of Resource Planning (Contract) @ (June 2018 - January 2019)
- Senior Resource Planning Manager @ (March 2013 - April 2018)
- Contact Centre Support Manager @ (February 2011 - March 2013)
- Contact Centre Change Manager @ (July 2009 - February 2011)
- Inbound Performance Manager @ (February 2006 - July 2009)
- Resource Planning Manager @ (January 2004 - January 2006)
- Inbound Team Manager @ (January 2002 - January 2004)
James Oakes Education
- University of Nottingham
Bachelor’s Degree (Environmental Science 2:1)
1998-2001 - Churchill Community School & Sixth Form
A-levels in Geography (B) (Biology (C), English Literature (D))
1996-1998 - Churchill Community School
9 good GCSE's including Maths (English and Science)
1992-1996
James Oakes Skills
- Account Management
- Analysis
- Analytics
- Business Analysis
- Business Process Improvement
- Business Strategy
- Business Transformation
- CRM
- Call Centers
- Change Management
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Forecasting
- Home Working
- IVR
- Inbound Marketing
- Leadership
- Management
- New Business Development
- Operations Management
- Outsourcing
- Performance Management
- Presentation Skills
- Process Improvement
- Project Delivery
- Project Planning
- Real Time Management
- Service Delivery
- Speech Analytics
- Stakeholder Management
- Strategy
- Team Leadership
- Team Management
- Telephony
- Workforce Management
- Human Resources
- Program Management
- See 10+see Less
- Project Management
- Customer Relationship Management Crm
- Microsoft Office
- Business Process
- Customer Relationship Management
James Oakes Summary
- James Oakes, based in Bath, GB, is currently a Head of Business Operations at Oak Furnitureland. James Oakes brings experience from previous roles at Oak Furnitureland and JD Oakes Consulting LTD. James Oakes holds a 1998 - 2001 Bachelor’s Degree in Environmental Science 2:1 @ University of Nottingham. With a robust skill set that includes Account Management, Analysis, Analytics, Business Analysis, Business Process Improvement and more. James Oakes has 2 emails and 1 mobile phone numbers on RocketReach.
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Top Oak Furnitureland Employees
Paul Burgham
Retail and Property Director
United States
Paul Stimpson
Head of Creative
Farnham, GB
Paul Hannant
Head of Logistics
Leominster, GB
Edward G.
IT Project Manager
Gloucester, GB
Debby van Dyk
Creative Director
Melksham, GB
Faye Murphy
Buyer
Romford, GB
Sali Williams
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Cardiff, GB
Elizabeth Powell
Marketing Planning Manager
United Kingdom
Harriet Robinson
Head of Human Resources Services
United Kingdom
Elena Mellowes
Head of Buying
London, England, GB
Carolyn McNulty
Head of Commercial
Warrington, GB
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