Echo-U Ltd Information

Echoing our clients in every conversation. Founded in the North East in 2001 with a focus on delivering CX excellence, Echo-U has since established itself as the UK's leading boutique customer contact centre. Trusted by the nation's premium brands, we manage Customer Contact through transparent, consultative and valued partnerships. Your Partner in Customer Experience (CX) At Echo-U, we seamlessly blend the best of human intelligence (HI) with cutting edge artificial intelligence (AI) to create bespoke customer experience (CX) solutions that meet the unique needs of your customers. Our deep industry expertise and unwavering commitment to best practices ensure that we implement optimal HI & AI strategies to reduce contact and costs while delivering high quality conversations. Every interaction is designed to reflect and enhance your brand's excellence. Comprehensive CX Solutions Inbound support - Omni-channel contact solutions, including call answering, Live Chat, Email Management, In-APP Support, and Social Media Messaging. Outbound expertise - Omni-channel customer engagement focussed on Acquisition, Sales, Retention, Satisfaction and Research. Technical solutions - Fully integrated services, including the blend of HI & AI, Forecasting, Resource Planning, Real-time Management, CRM Development and Data Management. Added value services - Strategic consulting to help you elevate your CX for competitive advantage.