James Muñoz Email & Phone Number
Director, Brand Strategy and Experience @ Elsevier
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James Muñoz Location
- Charlotte, NC, US
James Muñoz Work
- Director, Brand Strategy and Experience @ (January 2025 - Present)
- Senior Manager, CX Enablement and Insights @ (January 2022 - January 2025)
- Customer Experience Measurement and Insights Consultant @ (June 2020 - January 2022)
- Operational Excellence and Customer Experience Consultant @ (January 2019 - June 2020)
- Trust and Safety Transformation Consultant @ (October 2018 - January 2019)
- Information Protection Transformation Consultant @ (February 2018 - October 2018)
James Muñoz Education
- University of Tennessee, Knoxville
Master of Business Administration (MBA) (Logistics, Materials, and Supply Chain Management)
- University of Tennessee, Knoxville
Bachelor's degree (Political Science and Government)
- Marion Military Institute
Associate's degree
James Muñoz Skills
- Employee Experience
- Brand Management
- Business Process Design
- Analytics
- Management Consulting
- Customer Research
- Prototyping
- IBM Cognos Analytics
- Dashboard Building
- R Shiny
- R Programming
- Data Visualization
- SQL
- RStudio
- R (Programming Language)
- SPSS Statistics
- Market Research
- Qualitative & Quantitative Research Methodologies
- Securities
- Financial Advisory
- Financial Services
- Customer insights
- User Experience (UX)
- UX Research
- Figma (Software)
- Wireframing
- Adobe XD
- User Experience Design (UED)
- Analytical Skills
- Business Insights
- Continuous Improvement
- Organizational Change Agent
- Cybersecurity
- Business Transformation
- Operational Excellence
- Voice of the Customer Analysis
- Customer Experience Analysis
- Online Survey Design
- Training & Development
- Customer Experience Management
- Customer Experience Consulting
- Customer Experience
- Training
- Leadership Development
- Design Thinking
- Strategic Planning
- Leadership
- Management
- Data Analysis
- Program Management
- Command
- Team Building
- Government
- Construction
- Public Speaking
- Policy
- Group Work
- Customer Service
- Recruiting
- Military
- Decision Making
- Operational Planning
- Military Operations
- Operational Risk Management
- SPSS
- SAS Base
- JMP
James Muñoz Summary
- James Muñoz, based in Charlotte, NC, US, is currently a Director, Brand Strategy and Experience at Elsevier. James Muñoz brings experience from previous roles at Elsevier, Wells Fargo and Bank of America. James Muñoz holds a Master of Business Administration (MBA) in Logistics, Materials, and Supply Chain Management @ University of Tennessee, Knoxville. With a robust skill set that includes Employee Experience, Brand Management, Business Process Design, Analytics, Management Consulting and more. James Muñoz has 2 emails and 1 mobile phone numbers on RocketReach.
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