James Muñoz Email & Phone Number
Director, Brand and Employee Experience @ Elsevier
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James Muñoz Location
- Charlotte, NC, US
James Muñoz Work
- 2025 - now Director, Brand and Employee Experience @
- 2022 - 2025 Senior Manager, CX Enablement and Insights @
- 2020 - 2022 Customer Experience Measurement and Insights Consultant @
- 2019 - 2020 Operational Excellence and Customer Experience Consultant @
- 2018 - 2019 Trust and Safety Transformation Consultant @
- 2018 - 2018 Information Protection Transformation Consultant @
James Muñoz Education
- University of Tennessee, Knoxville
Master of Business Administration (MBA) (Dual Focus in Marketing and Supply Chain Management)
- University of Tennessee, Knoxville
Bachelor's degree (Political Science and Government)
- Marion Military Institute
Associate's degree
James Muñoz Skills
- Employee Experience
- Brand Management
- Business Process Design
- Analytics
- Management Consulting
- Customer Research
- Prototyping
- IBM Cognos Analytics
- Dashboard Building
- R Shiny
- R Programming
- Data Visualization
- SQL
- RStudio
- R (Programming Language)
- SPSS Statistics
- Market Research
- Qualitative & Quantitative Research Methodologies
- Securities
- Financial Advisory
- Financial Services
- Customer insights
- User Experience (UX)
- UX Research
- Figma (Software)
- Wireframing
- Adobe XD
- User Experience Design (UED)
- Analytical Skills
- Business Insights
- Continuous Improvement
- Organizational Change Agent
- Cybersecurity
- Business Transformation
- Operational Excellence
- Voice of the Customer Analysis
- Customer Experience Analysis
- Online Survey Design
- Training & Development
- Customer Experience Management
- Customer Experience Consulting
- Customer Experience
- Training
- Leadership Development
- Design Thinking
- Strategic Planning
- Leadership
- Management
- Data Analysis
- Program Management
- Command
- Team Building
- Government
- Construction
- Public Speaking
- Policy
- Group Work
- Customer Service
- Recruiting
- Military
- Decision Making
- Operational Planning
- Military Operations
- Operational Risk Management
- SPSS
- SAS Base
- JMP
James Muñoz Summary
- James Muñoz, based in Charlotte, NC, US, is currently a Director, Brand and Employee Experience at Elsevier. James Muñoz brings experience from previous roles at Elsevier, Wells Fargo and Bank of America. James Muñoz holds a Master of Business Administration (MBA) in Dual Focus in Marketing and Supply Chain Management @ University of Tennessee, Knoxville. With a robust skill set that includes Employee Experience, Brand Management, Business Process Design, Analytics, Management Consulting and more. James Muñoz has 3 emails and 1 mobile phone numbers on RocketReach.
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