James Millard Email & Phone Number
Vice President of Services @ KEV Group
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James Millard Location
- Waterloo, ON, CA
James Millard Work
- Vice President of Services @ (November 2023 - Present)
- Vice President, Global Support and Community @ (February 2021 - December 2023)
- Senior Director, Global Support and Community @ (September 2018 - February 2021)
- Director, Support @ (February 2017 - September 2018)
- Director, Technical Account Management and End User Support @ (September 2016 - February 2017)
- Senior Manager, Technical Account Management @ (June 2013 - September 2016)
- Manager, Technical Account Management @ (October 2012 - June 2013)
- Technical Account Manager @ (June 2012 - October 2012)
- Client Experience Consultant (side hustle) @ (September 2019 - December 2023)
- Incident Management Process Architect @ (January 2010 - June 2012)
- Enterprise Support Account Manager @ (June 2007 - January 2010)
- Various Technical Support Roles – BlackBerry Technical Support @ (October 2004 - June 2007)
- Technical Support @ (January 2002 - January 2004)
James Millard Education
- Various Industry Certifications
Industry Certifications
James Millard Skills
- Adoption enhancement
- Analysis
- Analyzing and Improving the Client Experience
- BPO partnership and oversight
- Client Data Analysis
- Client Experience Analysis and Improvement
- Client enablement tools and technologies
- Communication
- Communication Skills
- Customer Demand Planning
- Customer Escalation Management
- Customer Success
- Databases
- Designing and Delivering client-facing service offerings
- Enterprise Software
- Escalation Processes and Practices
- Forecasting
- ITIL
- KPI / Performance-metrics creation and oversight
- Knowledge Management
- Leadership
- Management
- Mobile Devices
- People Leadership
- People and program leadership
- Program Growth
- Program Management
- Project Management
- Relationship Management
- Resource Management
- Revenue Improvement
- Revenue oversight, analysis, and reporting
- Sentiment Analysis
- Service Enhancement
- Strong Technical Background
- Team Leadership
- Technical Support
- Telecommunications
- Testing
- Training
- Troubleshooting
- Utilization and Efficiency improvement
- Wireless
- Wireless Technologies
James Millard Summary
- James Millard, based in Waterloo, ON, CA, is currently a Vice President of Services at KEV Group. James Millard brings experience from previous roles at D2L. James Millard holds a Industry Certifications @ Various Industry Certifications. With a robust skill set that includes Adoption enhancement, Analysis, Analyzing and Improving the Client Experience, BPO partnership and oversight, Client Data Analysis and more. James Millard has 2 mobile phone numbers on RocketReach.
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