James Knott Email & Phone Number
Director Customer Support @ Rubrik
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James Knott Location
- Chapel Hill, NC, US
James Knott Work
- 2022 - now Director Customer Support @
- 2020 - 2022 Senior Engagement Manager @
- 2017 - 2020 Senior Customer Experience Manager @
- 2014 - 2017 Critical Case Manager @
- 2013 - 2014 Technical Account Manager @
- 2011 - 2013 Service Delivery Manager @
- 2010 - 2011 Support Account Manager @
- 2008 - 2010 Technical Support Engineer @
- 2005 - 2008 Lead Project Engineer @
- 2004 - 2006 Technology Consultant @
- 2001 - 2004 Senior Systems Engineer and Administrator @
James Knott Skills
- Incident Management
- Ransomware Response
- Team Leadership
- Operational Efficiency
- NetApp
- Customer Service
- Customer Engagement
- Customer Satisfaction
- Customer Support
- Customer Insight
- Project Management
- Service Delivery
- Partner Management
- Partner Development
- Support Account Management
- Account Management
- Global Operations
- Field Operations
- ITIL v3 Foundations Certified
- Technical Support
- Storage
- Disaster Recovery
- Virtualization
- Storage Area Networks
- NAS
- SAN
- Data Center
- Storage Management
- Cloud Computing
- Enterprise Storage
- Vendor Management
- Storage Virtualization
- Service Delivery Management
- High Availability
- Technical Leadership
- ITIL Process Implementation
- Escalations Management
- Customer Escalation Management
- Escalation Resolution
- NetApp Filers
- Storage Area Network San
- iSCSI
- Public Speaking
- Salesforce.com
- ITIL
- Microsoft Word
- Storage Area Network
James Knott Summary
- James Knott, based in Chapel Hill, NC, US, is currently a Director Customer Support at Rubrik, Inc.. James Knott brings experience from previous roles at Rubrik, Inc., NetApp and Nutanix. With a robust skill set that includes Incident Management, Ransomware Response, Team Leadership, Operational Efficiency, NetApp and more. James Knott has 5 emails and 2 mobile phone numbers on RocketReach.
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