James Knott Email & Phone Number
Director Customer Support @ Rubrik
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James Knott Location
- Chapel Hill, NC, US
James Knott Work
- Director Customer Support @ (March 2022 - Present)
- Senior Engagement Manager @ (February 2020 - March 2022)
- Senior Customer Experience Manager @ (September 2017 - February 2020)
- Critical Case Manager @ (June 2014 - August 2017)
- Technical Account Manager @ (November 2013 - June 2014)
- Service Delivery Manager @ (December 2011 - November 2013)
- Support Account Manager @ (February 2010 - December 2011)
- Technical Support Engineer @ (June 2008 - February 2010)
- Lead Project Engineer @ (January 2005 - June 2008)
- Technology Consultant @ (January 2004 - January 2006)
- Senior Systems Engineer and Administrator @ (April 2001 - December 2004)
James Knott Skills
- Incident Management
- Ransomware Response
- Team Leadership
- Operational Efficiency
- NetApp
- Customer Service
- Customer Engagement
- Customer Satisfaction
- Customer Support
- Customer Insight
- Project Management
- Service Delivery
- Partner Management
- Partner Development
- Support Account Management
- Account Management
- Global Operations
- Field Operations
- ITIL v3 Foundations Certified
- Technical Support
- Business Process
- Cloud Computing
- Continuous Improvement
- Customer Escalation Management
- Data Center
- Director level
- Disaster Recovery
- Enterprise Storage
- Escalation Resolution
- Escalations Management
- High Availability
- ITIL
- ITIL Process Implementation
- NAS
- Objectives and Key Results (OKRs)
- SAN
- Service Delivery Management
- Storage
- Storage Area Network (SAN)
- Storage Area Networks
- Storage Management
- Storage Virtualization
- Technical Leadership
- Vendor Management
- Virtualization
- NetApp Filers
- Storage Area Network San
- iSCSI
- Public Speaking
- Salesforce.com
- Microsoft Word
- Storage Area Network
James Knott Summary
- James Knott, based in Chapel Hill, NC, US, is currently a Director Customer Support at Rubrik, Inc.. James Knott brings experience from previous roles at Rubrik, Inc., NetApp and Nutanix. With a robust skill set that includes Incident Management, Ransomware Response, Team Leadership, Operational Efficiency, NetApp and more. James Knott has 5 emails and 3 mobile phone numbers on RocketReach.
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