James Johnson Email & Phone Number

Vice President, Customer Success @ Zycus

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James Johnson Location

Greenville, SC, US

James Johnson Work

Vice President, Customer Success @ (June 2026 - Present)
Director, Customer Success @ (June 2025 - June 2026)
Co-Founder and Chief Product Officer @ (May 2025 - Present)
Co-Founder and Head of Customer Success Strategy @ (February 2025 - Present)
Vice President of Global Customer Success @ (April 2024 - December 2024)
Sr Director Customer Success @ (October 2023 - April 2024)
Vice President Global Customer Success @ (July 2020 - July 2023)
Director of Customer Success @ (March 2018 - July 2020)
Director of Technology Solutions @ (June 2017 - March 2018)
Director Learning and Development @ Credible Behavioral Health Software (July 2016 - March 2017)
Documentation Technology and Network Operations @ (June 2010 - June 2016)
Director of Production Training and Development and Acting VP for Cutover Activities @ (September 2007 - February 2010)
Senior Director, Managed and Education Services @ (January 2004 - August 2007)
Director, Rivermine University @ (January 2004 - December 2006)
Training Manager @ Cramer Systems (Now Amdocs) (January 2001 - December 2004)
Manager, Eng Ed @ (January 2000 - December 2001)
Manager, Instructor Led Training @ Mastering Computers (Now Computer Associates) (January 1997 - December 2000)
Senior Trainer @ (January 1996 - December 2000)
Senior Trainer @ Athena (January 1995 - December 1997)

James Johnson Education

Toastmasters
VP of Education (VP Education)
2013-2016
IOFM
P2P (Procurement to Pay)
2000-2015
Technical Knowledge
MCSE (P2P, Procurement to Pay)
2000-2015
Technical Knowledge: Operating Systems, LAN, WAN 1997-2015
Microsoft
MCSE
Cisco Networking Academy
CCNA (CCNA)
Areas of Expertise
MCSE, MCT, MCP, MCP+I NT3.5, NT3.51, NT4.0
University of Maryland
Computer Science (Computer Science)
Global Knowledge
MCSE, MCT, MCP, MCP+I NT3.5, NT3.51, NT4.0 (PMP Certification)
2015
Global Knowledge
(Six Sigma Green Belt)
2014
Certifications

James Johnson Skills

Contract Negotiations
MPLS
Vendor Management
Data Center
Internet Services
Direct Sales
Product Management
Account Management
New Business Development
IP
Team Building
Cisco
CCNA
Product Marketing
Network Design
Channel Management
Cloud Computing
Broadband
Ethernet
Unix
Cross-functional Team Leadership
Team Management
SDH
Customer Relations
SaaS
Strategic Planning
Telecommunications
Business Process
Managed Services
VoIP
Wireless
Call Center
Customer Satisfaction
RFP
Technical Training
WAN
Program Management
Competitive Analysis
Network Operations
Process Improvement
Integration
DSL
Provisioning
Team Leadership
Sales Management
Sales Process
Call Centers
Security
Strategic Partnerships
Strategy
WBS
Learning Center
High Volume
Channel
Microsoft Mediaroom
Adobe Contribute
Token Ring
CAP
Cost
Instruction
Agile Methodologies
Mentoring
Customer Service Training
EHR
Project Documentation
SumTotal
Dec Alpha
Protocol
P&l Management
Security Awareness
Telco
Telecom Expense Management
Requirements Gathering
Design
Si
Loading
Inventory Management
Cultivating
Descriptions
Mature
North America
Routers
Transparent
System Architecture
Job Analysis
Quarter
Human Resources
Profit
Electronic Media
Sun Microsystems
Troubleshooting
Strategic Initiatives
System
Education
Staff Management
Learning Solutions
TEM
Performers
Sage Act
SS7
Inventory
Fortune 100
Consolidation
User Acceptance Testing
Circuit
Employee Training
Policy
Cisco IOS
Gemini
Scripting
VPN
Documentation
Project Management
iPad Development
PMP
Commercial Real Estate
Operational Support
Portland
Custom Software
Hardware
BGP
Related Courses
Engineering Design
Platinum
User Training
Breakdown
Storing
Disruption
Cable Television
Behavioral Health
Project Reviews
Logistics
Telecom
Floors
Fortune 1000
Camtasia
Business Development
Communication
Modeling
Negotiation
Technical Requirements
Outside Plant
Business Simulation
Super Jumbo
Marketing
Change Management
Decnet
Lifetime
Paths
Philosophy
Pages
San Jose
Computer Networking
Facilities Management
Catalyst
Layer 2
X.25
Asiapac
Vienna
Responsibility
Project Teams
Firewalls
System Conversion
Policies and Procedures
VLAN
Ticketing
Google Groups
Start Ups
Physical Security
IP Multicast
BSS
Coordinate
Disclosure
Mortgage Lending
Collections
Product Training
Compliance
Business Planning
Agilent
Knowledge Base
Fashion
Canada
Microstrategy
Proposal Writing
Personal Security
Jumbo Mortgage
Invoicing
Windows 3.x
Technician
CPOE
Clarity
Software Development
Financial Management
Templates
Deployments
Automation
Performance Management
Writing
Dynamic Communicator
Merchandise
Qam
Needs Analysis
WDM
Adobe Acrobat
New Hire Orientations
System Integration
Payments
Infrastructure
Overseeing
Training and Development
Acting
Motivational Speaking
Novell
System Configuration
LCMS
Finance
Cd
3g
Medical Records
Driving
United Kingdom
Temporary Placement
SME
Network Provisioning
Travel
Data Conversion
Coaching
Funding
CRM
Metrics
InDesign
Hiring
Keys
ATM networks
Auditing
Hosting
Linux
Strategic Partners
DVR
Salesforce.com
Personal Development
Methodology
Titles
Attendees
Guidance
Networking
Data Validation
Local Area Network
RIP
Classroom Training
Forecasting
Super User
Validation
Playbook
Engineering
Reports
Template
Professional Development
Learning Management Systems
Destruction
Talent Management
McLean
Low Cost
Android
Testing
Readiness
Poly
Pricing Strategy
PL/SQL
Quote
Scottsdale
Streaming Media
Confidentiality
Learner
Operational Readiness
Solution
Conferences
Synchronous
Set Top Box
Product Development
Trains and Add Rails
GPRS
Alcatel
SOA
Microsoft
CBT
Loans
Partnerships
Tactics
P&l
Solutions Marketing
Systems Training
Configurations
Cramer
FIX Protocol
Birmingham
Preparedness
Client Services
Long Distance
Development Sites
Technology Projects
IV
Cisco Certified
Quality Assurance
Shared Vision
Subject Matter Experts
New Hires
Asia Pacific
Sales Trainings
Courses
Project Planning
Job Aids
Newsletters
Capital Goods
Servers
Presentations
Media
Pricing
Utility
Ipx/Spx
E Commerce
Cisco Technologies
Trade Shows
History
Curriculum Design
Nt 4.0
Target Costing
Sourcing
Development Programs
Corporate Culture
Green Belt
Materials
Marketplace
Technical Architecture
Oracle
Margin Improvement
GSM
Wireless Management
Resistance
Maine
Interviews
Asset
Theory
Libraries
802.1d
Training Needs Analysis
Interpersonal Skills
Budgets
Culture
Gsr
Staff Development
Optimization
Automatic
Mergers and Acquisitions
Architecture
Bridge
Coordinated
Customer Advocacy
Novell Netware
OS X
Windows Server
Workforce
IPTV
Nortel
Vendors
Beos
Sales
Navigators
Pioneer
Mortgage Banking
Internet Technologies
Articulate
Sales Operations
Copper
CDMA
Revenue Streams
Executive Positions
Content Strategy
Network Security
Cross Functional Team Leadership
Frame Relay
Windows XP
Trend
C Level
iOS
Revenue
Computer Science
Science
Customer Facing
Talisma
Identifies
ISDN
Sop
Curriculum Development
Carriers
Fttp
Metro Ethernet
Hard Drives
Business plan
Amdocs
Technology Product Development
Satisfied Clients
Tricks
Principal Areas of Practice
Healthcare
Software Configuration Management
From Scratch
Internet Protocols
Microsoft Office
Cooperative
Technical Teams
Strategic Leadership
New Hire Training
Customer Service
Solaris
Unify
Streamline
Transitioning
PIX
Open Office
Empower
Options
Os/2
Analysis
Process Simulation
Visionary
Broad Based
Verizon
Wireline
Persuasiveness
Scratch
Content Management
Rfx
DNS
Evaluations
DOS
Operating Systems
Applications
Managerial Finance
Consultation
System Administration
Sheets
Profit Margins
Bluetooth
Circuit Design
Workshops
Author
Suite
Investors
Maintenance
Captivate
Neo
Training Delivery
Project
SQL
Catalyst Switches
Contractual Agreements
Delivers
Training Programs
Classroom
Technical Subject Matter
Customer Product Training
Covering
Covers
Council
Executive Development
Postal
Internal Audit
CIOs
Breadth
Cables
Microsoft Windows
Interfaces
Patient Outcomes
Special Events
Concerts
Learning Theory
Blended Learning
Moc
Procedures Documentation
Extend
Organizational Behavior
Certified Trainer
Compelling
Telephony
Psychotherapy
Instructional Design
OSPF
Ecosystem
Business Transition
Switching
Television
Conceptual Modeling
Delivery
Solution Architecture
Wholesale
Selling
User Documentation
Solution Selling
Positioning
Consulting
Budget Preparation
Self Paced
Condos
Windows
Consideration
Train the Trainer
Gartner
Edge
Curricula Development
System Configurations
Return on Investment
Lunch
RAN
Non Conforming
Offerings
Assessment
Content Development
Gateway
Management
Modification
Insurance Planning
Contractors
MES
Maintenance and Repair
Statistics
Commissioned Art
Leadership
Information Systems
Public Speaking
Execution
Detailed Work
Financial Forecasting
Financial Planning
Photoshop
DWDM
E Invoicing
Business Services
Offering
Invoice Processing
Learning Environment
Engagements
Windows 2000
TCP/IP
Radio Access Network
Organizational Development
Apache
Ata
Complex Systems
Technical Documentation
Asynchronous
Drug Delivery
Related Activities
Acquisitions
Piloting
EDI
Training
Enterprise Software
Virtual
Root Cause
Subject Matter Expert
Articulate Storyline
Business Management
Athena
Cabs
Telecommunications Software
Open Source Software
District of Columbia
Guides
MCT
Revise
Combination
Concepts
Accreditation
Configuration Management
Training Documentation
Schedules
LAN
ILT
End User Training
Operations
Instructor Led Training
Interactive Advertising
T1
Adm
CEOs
Wbts
Business Intelligence
Value Propositions
Microsoft Certified Professional
Rollout
Software Lifecycle
Upk
House
WiFi
Tear
Technical Acumen
Paper
Vocational Education
Art
Certification Number
Executive Management
HEV
System Development
Resources
Headcount
Computer Network Operations
Business Process Re Engineering
Electronics
IIS
Cisco VoIP
Visio
User Administration
Windows NT
Software
E Learning
Mac
Video
Billing
Attachment
Phase
Ilec
Professional Services
Analytical Skill
Agents
PDH
Program Development
Onboarding
Fairfax
Back Office
Scanners
Financial Transactions
Knowledge Management
MIS
Customer Base
Negative
Americas
Consumer
Siebel

James Johnson Summary

James Johnson, based in Greenville, SC, US, is currently a Vice President, Customer Success at Zycus. James Johnson brings experience from previous roles at Zycus, Global Customer Success™ and SafetyIQ - Predictability at work.. James Johnson holds a 2013 - 2016 VP of Education in VP Education @ Toastmasters. With a robust skill set that includes Contract Negotiations, MPLS, Vendor Management, Data Center, Internet Services and more. James Johnson has 3 emails and 4 mobile phone numbers on RocketReach.