James Davis Email & Phone Number
Senior Director of Operations @ Thunder
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James Davis Location
- Salt Lake City, UT, US
James Davis Work
- 2025 - now Senior Director of Operations @
- 2024 - 2025 Senior Director of Data Operations @
- 2022 - 2024 Senior Director of Business Intelligence @
- 2019 - 2022 Director of Business Intelligence @
- 2017 - 2019 Sr. Manager of Business Intelligence @
- 2016 - 2017 Director of Project Delivery @
- 2015 - 2016 Lead Salesforce Project Manager @
- 2015 - 2015 Salesforce Project Manager @
- 2015 - 2015 Business Consultant @
- 2014 - 2015 Manager, Business Analytics @
- 2013 - 2014 Business Analysis Supervisor @
- 2011 - 2013 Domestic LRP Supervisor @
- 2007 - 2011 Resource Planning Specialist @
- 2008 - 2009 Regional Workforce Management Specialist @
James Davis Skills
- Call Centers
- Workforce Management
- Contact Centers
- Process Improvement
- IEX
- Customer Experience
- Management
- Outsourcing
- Call Center Development
- BPO
- Performance Management
- Contact Center Operations
- Forecasting
- Inbound Marketing
- Call Center
- Customer Satisfaction
- Vendor Management
- Contact Center Management
- Business Process Improvement
- Business Analysis
- Team Management
- Telemarketing
- CRM
- Analysis
- eWFM
- Microsoft Excel
- Call Center Administration
- IEX Total View
- Avaya
- Microsoft Office
- Business Intelligence
- Cross-functional Team Leadership
- Salesforce.com
- Customer Retention
- Service Delivery
- Key Performance Indicators
- Outsourcing Management
- PowerPoint
- COPC
- Project Management
- Data Analysis
- Capacity Planning
- Speech Analytics
- Real Time Monitoring
- Data Visualization
- Training
- Financial Services
- Consulting
- Agile Project Management
- Business Impact Analysis
- Cross Functional Team
- Sales
- Client Services
- Business Development
- Scrum
- Strategic Planning
- Strategy
- Business Process
- Cross Functional Team Leadership
- Key Performance
- OLAP
- Contact Center
- Human Resources
- Public Speaking
James Davis Summary
- James Davis, based in Salt Lake City, UT, US, is currently a Senior Director of Operations at Thunder. James Davis brings experience from previous roles at Thunder and Simplus. With a robust skill set that includes Call Centers, Workforce Management, Contact Centers, Process Improvement, IEX and more. James Davis has 2 emails and 1 mobile phone numbers on RocketReach.
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