Senior Specialist, Complaints Reporting @ (January 2019 - April 2019)
General Manager, Customer Services @ (July 2025 - August 2026)
Assistant Head of Customer Services @ (March 2024 - July 2025)
Network Claims and Client Customer Service Manager @ (June 2023 - February 2024)
Senior Customer Care Manager @ (September 2016 - December 2018)
Customer Services Manager @ (May 2012 - September 2016)
Customer Service Manager @ (May 2012 - August 2016)
Complaint Resolution and Quality Assurance Manager @ (May 2010 - May 2012)
James Crabtree Education
The University of Hull
Bachelor of Arts (B.A.) (History)
1997-2000
James Crabtree Skills
Business Analysis
Team Management
Business Process Improvement
Relationship Management
Team Leadership
Customer Experience
Business Relationship Management
Contact Centers
Coaching
Change Management
Financial Services
Stakeholder Management
Process Improvement
Call Centers
Performance Management
High Performance Driving
Manufacturing
Marketing
Leadership
Management
Training
Outsourcing
James Crabtree Summary
James Crabtree, based in Leeds, Leeds, United Kingdom, is currently a Group Head of Customer Services at Evri. James Crabtree brings experience from previous roles at Evri and NewDay. James Crabtree holds a 1997 - 2000 Bachelor of Arts (B.A.) in History @ The University of Hull. With a robust skill set that includes Business Analysis, Team Management, Business Process Improvement, Relationship Management, Team Leadership and more. James Crabtree has 1 emails on RocketReach.
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