James Baker Email & Phone Number

James Baker Skills

• LiveSmart
• Microsoft PowerPoint
• Market Research
• Market Analysis
• Mystery Shopping
• Product Development
• Strategy Development
• Healthcare
• Insurance
• Technical Marketing
• Research
• Customer Retention
• Customer Satisfaction
• Customer Insight
• Health
• Product Marketing
• Employee Benefits
• Wellness
• Wellbeing
• Corporate Wellness
• Wellness Programs
• Brand Tracking
• Launch Of New Products
• NPD
• New Product Ideation
• Marketing
• Marketing Strategy
• Strategic Planning
• Qualitative Research
• Employee Engagement
• Health Insurance
• Intermediary
• Business Intelligence
• Segmentation
• Customer Segmentation Strategy
• Marketing Communications
• Sales
• Strategy
• Pricing
• Market research Proven track record of delivering quality and actionable insights across the entire research spectrum including:  Qualitative, co-creative and quantitative approaches to product and service design and testing  Customer relationship quality programmes designed to measure and track the effectiveness of account management teams in building long-term customer value including NPS  Brand tracking, mystery shopping and benchmarking Able to blend existing segmentation models, e.g. Experian, with other sources of external and internal insight to create commercially relevant B2B and B2C customer profiles for use across the product development, marketing, sales and operational functions. Experienced in managing an insight function within budget and in developing and maintaining excellent relationships with market research agencies and market insight suppliers. Market and competitor insight Experienced in producing commercially sound market insight which can be used in top-level business decisions including:  Market sizing, forecasting and trend analysis and reporting  SWOT, PEST & 5 forces analysis  Channel analysis including direct to consumer, business to business and intermediated distribution
• Management
• Business Strategy
• Business Development
• Customer Relationship Management (CRM)
• Financial Services
• Leadership
• Customer Relationship Management Crm
• Social Media
• Qualitative
• Customer Relationship Management