Jake Dutton Email & Phone Number
Senior CX Manager, Operations and Digital @ Telstra
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Jake Dutton Location
- Brisbane, QLD, AU
Jake Dutton Work
- 2024 - now Senior CX Manager, Operations and Digital @
- 2022 - 2024 Senior Customer Experience (CX) Manager @
- 2018 - 2022 Senior Service Designer | HCD | CX | Mentor @
- 2017 - 2018 Service Design Architect | ITIL | AgileBA | TOGAF | HCD | BPMN @
- 2019 - 2021 Co-Owner @
- 2015 - 2017 Service Delivery Manager @
- 2012 - 2015 IT Service Management and Service Operations Roles @
- 2011 - 2012 Service Delivery and Support Roles @
- 2010 - 2010 HR and Employment Relations @
Jake Dutton Education
- Queensland University of Technology
Business (Human Resources / Information Technology)
2006 - 2010
Jake Dutton Skills
- Program Management
- Strategic Design
- Product Management
- Product Strategy
- Operations Management
- Customer Journeys
- Strategic Thinking
- Customer Engagement
- Customer Support
- Account Planning
- Customer Success
- Managing Accounts (Accounting)
- Executive Relationships
- Product Design
- Design Thinking
- ITIL
- Service Delivery
- ISO 20000
- Change Management
- IT Service Management
- Managed Services
- Team Leadership
- IT Management
- Project Management
- Coaching
- Management
- Business Analysis
- Vendor Management
- Customer Satisfaction
- Active Directory
- Customer Service
- Cisco Technologies
- VMware
- Incident Management
- Service Management
- PRINCE2
- Service Desk
- Process Improvement
- CRM
- Root Cause Problem Solving
- Root Cause Analysis
- Problem Management
- Stakeholder Management
- Information Technology
- Business Process Improvement
- Outsourcing
- Governance
- Mobility
- SQL
- Sales
- Relationship Management
Jake Dutton Summary
- Jake Dutton, based in Brisbane, QLD, AU, is currently a Senior CX Manager, Operations and Digital at Telstra. Jake Dutton brings experience from previous roles at Telstra and WODSTOCK Active. Jake Dutton holds a 2006 - 2010 Business in Human Resources / Information Technology @ Queensland University of Technology. With a robust skill set that includes Program Management, Strategic Design, Product Management, Product Strategy, Operations Management and more. Jake Dutton has 5 emails and 1 mobile phone numbers on RocketReach.
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