Jake Dutton Email & Phone Number
Senior Lead, CX Operations and Digital @ Telstra
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Jake Dutton Location
- Brisbane, QLD, AU
Jake Dutton Work
- Senior Lead, CX Operations and Digital @ (February 2026 - Present)
- Senior CX Manager, Operations and Digital @ (July 2024 - January 2026)
- Senior Customer Experience (CX) Manager @ (April 2022 - June 2024)
- Senior Service Designer | HCD | CX | Mentor @ (November 2018 - March 2022)
- Service Design Architect | ITIL | AgileBA | TOGAF | HCD | BPMN @ (January 2017 - November 2018)
- Co-Owner @ (March 2019 - December 2021)
- Service Delivery Manager @ MSC Mobility (acquired by Telstra) (August 2015 - January 2017)
- IT Service Management and Service Operations Roles @ (September 2012 - August 2015)
- Service Delivery and Support Roles @ Thomas Duryea Logicalis (July 2011 - August 2012)
- HR and Employment Relations @ Drayton's Workplace Consulting (August 2010 - December 2010)
Jake Dutton Education
- QUT (Queensland University of Technology)
Business (Human Resources / Information Technology)
2006-2010
Jake Dutton Skills
- Program Management
- Strategic Design
- Product Management
- Product Strategy
- Operations Management
- Customer Journeys
- Strategic Thinking
- Customer Engagement
- Customer Support
- Account Planning
- Customer Success
- Managing Accounts (Accounting)
- Executive Relationships
- Product Design
- Design Thinking
- ITIL
- Service Delivery
- ISO 20000
- Change Management
- IT Service Management
- Managed Services
- Team Leadership
- IT Management
- Project Management
- Coaching
- Management
- Business Analysis
- Vendor Management
- Customer Satisfaction
- Active Directory
- Customer Service
- Cisco Technologies
- VMware
- Incident Management
- Service Management
- PRINCE2
- Service Desk
- Process Improvement
- CRM
- Root Cause Problem Solving
- Root Cause Analysis
- Problem Management
- Stakeholder Management
- Information Technology
- Business Process Improvement
- Outsourcing
- Governance
- Mobility
- SQL
- Sales
- Relationship Management
Jake Dutton Summary
- Jake Dutton, based in Brisbane, QLD, AU, is currently a Senior Lead, CX Operations and Digital at Telstra. Jake Dutton brings experience from previous roles at Telstra. Jake Dutton holds a 2006 - 2010 Business in Human Resources / Information Technology @ QUT (Queensland University of Technology). With a robust skill set that includes Program Management, Strategic Design, Product Management, Product Strategy, Operations Management and more. Jake Dutton has 6 emails and 1 mobile phone numbers on RocketReach.
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